Senior Technical Support Associate

Owens Corning

. Evaluate doors rejected by customers and enter claims into the CRM or claims sheet .

Posted 11/3/2026full-timeLexington • Kentucky • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in field inspections, repairs, and customer communication while managing travel and logistics effectively. Proficient in using measurement tools and Microsoft Office to support operational tasks.

Highest-signal resume keywords

Field InspectionsCustomer CommunicationRepair and InstallationMicrosoft Office ProficiencyHandheld Measurement Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Field Technician WorkQuality ControlRepair TechniquesInstallation SkillsTimekeeping System UsageExpense Report ManagementCustomer Claims ProcessingTravel PlanningLifting 50 LbsDoor Repair Experience

Soft Skills

Professional LiaisonProblem-SolvingCommunication SkillsCustomer Service

Tools & Technologies

CRM SoftwareMicrosoft OutlookMS TeamsMicrosoft WordHandheld Measurement Tools

Certifications & Qualifications

Valid Driver's LicenseInsurance Requirements for Motus Program

Industry Keywords

Field ServiceCustomer ServiceQuality AssuranceConstructionDoor Manufacturing

About the role

Key responsibilities & impact

Evaluate doors rejected by customers and enter claims into the CRM or claims sheet
Communicate observed problems to plants for corrective action within Masonite process timeframes
Repair doors under warranty using timely and cost-effective methods
Record all time worked in Masonite’s timekeeping system
Schedule customer and jobsite visits and plan travel to arrive on time
Manage monies, transactions, credit cards, receipts, and expense report submissions
Perform moderately complex repairs and installations under direct supervision and detailed guidelines
Contact the Field Service Manager when field issues arise or assistance is needed
Perform field inspections and repairs and other assigned duties
Meet with sales staff or management to conduct inspections when required
Act as a professional liaison between the company and customers
Travel 75% of the time, including overnight travel as needed

Requirements

What you’ll need

High school diploma or equivalent GED required
2–4 years of experience communicating directly with customers, or an associate degree in business in lieu of experience
2–4 years of experience in quality or field technician work preferred
2–4 years of experience working with doors preferred
Proficiency in Microsoft Office, including Outlook, MS Teams, and Word
Competent use of handheld measurement tools, including a tape measure, level, and micrometer
Valid driver’s license to operate vehicles within the United States
Vehicle available for customer travel and transportation of large hand tools, including an eight-foot level
Must meet minimum insurance requirements for Masonite’s Motus program
Easy access to a major airport
Ability to lift 50 lbs.

Benefits

Comp & perks

75% travel required, including possible overnight travel
Salaried non-exempt pay classification