IT Support Specialist

OWL Services

. Support office/field inquiries via phone, email, and in-person to resolve hardware issues .

Posted 9/22/2026full-timeUnited StatesJunior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and supporting hardware and software, including Windows 10/11 and Microsoft Office applications. Proficient in utilizing ticketing systems for issue resolution and maintaining confidentiality with sensitive information.

Highest-signal resume keywords

Windows 10/11 TroubleshootingMicrosoft Office and O365 SupportActive Directory FamiliarityCompTIA A+ CertificationITSM/Ticketing Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC SupportLaptop SupportPrinter TroubleshootingMobile Device ManagementBasic Networking PrinciplesCybersecurity PrinciplesHardware UpgradesSoftware UpgradesDisk Imaging/DeploymentRemote Support

Soft Skills

Excellent Communication SkillsInterpersonal SkillsStrong Sense of OwnershipAbility to Learn QuicklyTeam Collaboration

Tools & Technologies

FreshserviceMicrosoft Entra IDMicrosoft IntuneRemote Desktop ToolsScreen-Sharing Tools

Certifications & Qualifications

CompTIA A+

Industry Keywords

IT SupportPower GenerationEV ChargingService ProviderProgram Management

Tech Stack

Tools & technologies

Cyber SecurityDNSITSM

About the role

Key responsibilities & impact

Support office/field inquiries via phone, email, and in-person to resolve hardware issues
Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services
Maintain broad knowledge of operating systems, programming languages, and hardware
Maintain and track all hardware, including printers and laptops
Assist in onboarding/orientation of new employees
Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
Perform hardware and software upgrades as required
Provide IT support for OWL Services, a sales, installation, program management, and service provider serving power generation, EV charging, and related industries

Requirements

What you’ll need

1–2 years supporting PCs, laptops, printers, and peripherals; some server exposure a plus
Experience deploying and troubleshooting Windows 10/11 Professional
Experience troubleshooting Microsoft Office and O365 (Outlook, Teams, OneDrive, SharePoint)
Experience installing, configuring, and troubleshooting standard desktop and line-of-business applications
Familiarity with Microsoft Entra ID and Active Directory
Familiarity with Microsoft Intune, mobile device management (MDM), and disk imaging/deployment principles
Familiarity with basic networking principles (DNS, DHCP, VPN, Wi-Fi, Cat 5e or higher cabling)
Baseline understanding of cybersecurity principles a plus
Experience with Freshservice or a similar ITSM/ticketing platform
Comfortable delivering remote support by phone and through remote desktop/screen-sharing tools
Excellent communication skills, both verbal and written
Strong interpersonal/team skills and the ability to impart information to colleagues with a varied range of computer knowledge
Strong sense of ownership and follow-through, with appropriate escalation
Ability to maintain confidentiality with sensitive customer and internal information
Ability and desire to learn new skills quickly
CompTIA A+ or similar certifications a plus
Ability to offer ideas, suggestions, and seek processes to be the best in the industry

Benefits

Comp & perks

10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
World-class paid training program for you to learn the skills for long term career success