OWL Services

IT Support

• Support office/field inquiries via phone, email, and in-person to resolve hardware issues
• Troubleshoot desktops, laptops, mobile devices, networks, and email, file, print, and IP telephony services
• Maintain broad knowledge of operating systems, programming languages, and hardware
• Maintain and track all hardware, including printers and laptops
• Assist in onboarding/orientation of new employees
• Utilize the company's ticketing system to log, track, and resolve issues, ensuring timely support and continuity of business operations
• Perform hardware and software upgrades as required
• Provide IT support for OWL Services, a sales, installation, program management, and service provider serving power generation, EV charging, and related industries

IT Support Specialist