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Owner.com

Customer Onboarding Specialist, Mandarin Speaking

Owner.com

. Welcome newly signed Mandarin-speaking partners to the Owner platform .

Posted 9/18/2026full-timeRemote • Mexico, Colombia, Costa RicaMid-LevelSenior💰 MX$600,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native-level proficiency in Mandarin and English, effectively managing partner onboarding processes while advocating for restaurant owners. Utilizes Salesforce for activity logging and collaborates with cross-functional teams to enhance internal processes and product design.

Highest-signal resume keywords
Native-Level Proficiency In MandarinNative-Level Proficiency In EnglishAccount ManagementRestaurant Industry ExperienceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Onboarding ManagementSEO TestingMobile App SetupOnline Ordering SetupData CollectionProcess Improvement
Soft Skills
Solutions-Oriented ApproachGrowth MindsetEffective CommunicationAbility To Thrive In Fast-Paced Environment
Tools & Technologies
Salesforce
Industry Keywords
Restaurant IndustryPartner ManagementCross-Functional CollaborationProduct Feedback

About the role

Key responsibilities & impact
  • Welcome newly signed Mandarin-speaking partners to the Owner platform
  • Align expectations to ensure high-quality mobile app and website launches
  • Manage a portfolio of partners across different onboarding stages
  • Handle high-volume inbound and outbound emails, calls, and SMS messages
  • Use Salesforce to log all activity
  • Collect required assets and information
  • Coordinate internally across multiple teams
  • Set expectations ahead of launch and ensure smooth handoff to the Restaurant Success Manager
  • Advocate for restaurant owners and help them maintain ownership of their mobile app or online presence
  • Coach and educate restaurant owners on online ordering setup best practices using statistics and SEO testing
  • Work on projects and initiatives to improve internal processes
  • Provide product feedback to engineering to influence platform design
  • Collaborate with cross-functional teams

Requirements

What you’ll need
  • Native-level proficiency in Mandarin and English (C1/C2)
  • Strong English and Mandarin fluency in reading, writing, and verbal communication
  • Ability to effectively manage multiple accounts at various stages of the onboarding journey
  • Growth mindset and commitment to professional growth and development
  • Solutions-oriented approach with ability to identify issues and take ownership
  • Ability to thrive in a fast-paced environment where change is common
  • Restaurant industry experience is a plus, at least 1 year
  • Must be based in Mexico, Colombia, or Costa Rica

Benefits

Comp & perks
  • Comprehensive health coverage
  • Unlimited PTO
  • Additional perks
  • Variable commission up to 120,000 MXN in Mexico
  • Variable commission up to 25,000,000 COP in Colombia
  • Variable commission up to 3,000,000 CRC in Costa Rica