Owner.com

Sales

• Own recurring commission cycles end-to-end in Spiff, from data validation through final payout
• Administer and maintain existing compensation plans and commission logic, including quotas, attainment, rates, accelerators, bonuses, splits, clawbacks, and other plan mechanics
• Validate CRM and source data feeding commissions and reconcile discrepancies before payroll
• Troubleshoot incorrect calculations and perform QA before each cycle is finalized
• Manage manual adjustments, exceptions, and true-ups
• Produce final commission outputs and reporting for Sales and Finance
• Answer representative and manager questions and investigate disputes quickly and fairly
• Maintain clear documentation and a clean audit trail
• Identify manual or fragile processes and improve their reliability
• Partner closely with BizOps, Sales leaders, representatives, and Finance
• Serve as the primary point of contact for commissions-related matters

Sales Commissions Analyst – Contract

Account Executive

• Become an expert in Owner's product and the restaurant industry to advise restaurant owners in a high-trust manner
• Align restaurant owners' goals and objectives with Owner's product capabilities
• Sell on value and return on investment rather than technical functionality
• Build and maintain a strong sales pipeline alongside the XDR team
• Collaborate closely with the onboarding team to deliver seamless product launches
• Continuously learn through reading, podcasts, teammates, and peers
• Meet and exceed sales quota to help teammates and the company succeed
• Participate in a remote-first, globally distributed sales organization

Engineering Manager

• Lead a team of full-stack engineers building the guest web ordering experience, including menu, cart, checkout, promotions, photos, and menu quality systems
• Build the experimentation engine to push guest conversion toward 10% across checkout, fulfillment, merchandising, and promotions
• Take OLO to enterprise and multi-location brands with the required reliability and menu complexity
• Achieve a menu quality bar for more than 90% of menus, including POS-integrated menus, and keep live menus optimized as they change
• Scale photo coverage through guest sourcing, auto-replating, licensed catalogs, and generated combo images tied to measured GPV lift
• Rebuild promotions, including redemption UX, badges, auto-apply, and merchandising
• Reduce fulfillment selection errors and complete the PostgreSQL migration
• Make product prioritization decisions, ship revenue-driving experiments, and grow a high-performing engineering team

Senior Engineering Manager

Business Development Rep

• Drive new business initiatives to deliver against sales targets while leading and developing a team of Business Development Managers
• Develop and execute innovative sales strategies for yourself and your team
• Build, lead, and develop a world-class team of Business Development Managers
• Become an expert in the product and restaurant industry to coach the team in advising restaurant owners
• Innovate, present, and sell the company’s solution and technology
• Close deals, generate new business, and exceed sales targets
• Lead, motivate, and inspire a high-performing sales team while creating accountability and continuous improvement
• Identify opportunities to improve the sales organization and lead projects that strengthen and scale the sales system
• Partner with cross-functional teams to drive business outcomes
• Continuously develop skills through reading, podcasts, peer learning, and other professional development

Director, Business Development

Revenue Operations

• Own and mature the AE enablement program
• Design and deliver an outcomes-focused enablement roadmap with quarterly plans and monthly sprints
• Roll out frameworks, playbooks, and training tied to rep productivity, deal velocity, quota attainment, and revenue growth
• Deliver, refine, and scale the AE new-hire onboarding program
• Provide hands-on training, coaching, and culture-fit support during onboarding
• Build competency-based training in discovery, demos, pipeline management, and negotiation
• Develop BDR-to-AE role-transition programs
• Use simulation tools for scalable coaching and skill refinement
• Create and improve eLearning modules, battlecards, playbooks, talk tracks, competitor guides, and process documentation
• Leverage AI to enhance training design, personalize learning paths, automate content creation, and improve sales performance
• Partner with product, marketing, RevOps, sales leaders, frontline managers, and the broader enablement team
• Drive adoption of new sales frameworks and motions across the revenue organization
• Measure enablement impact on revenue, pipeline, quota attainment, rep productivity, deal velocity, and ramp time

Revenue Enablement Manager

Head of Department

• Own enablement across the full customer journey, including onboarding and ramp, ongoing skill development, and adaptation to new products and workflows
• Design and roll out sales methodology training covering discovery, pain quantification, and selling across multiple product lines
• Build scalable, AI-enabled systems for training and content delivery
• Partner with technical teams to define product and positioning information needed for consistent training
• Train frontline sales and Customer Success managers on coaching and management practices
• Build systems that help managers reinforce methodology across teams
• Tie enablement work to metrics such as time to first call, ramp velocity, and call quality
• Identify top-performer practices and build repeatable systems
• Determine enablement structure across inbound, outbound, launch, and success motions
• Build and develop the enablement team over time
• Partner cross-functionally with Sales, Customer Success, Customer Support, Product, and People
• Report to the Chief Revenue Officer
• Travel to the sales office in Toronto

Head of Global Enablement

Onboarding Specialist

• Welcome newly signed Mandarin-speaking partners to the Owner platform
• Align expectations to ensure high-quality mobile app and website launches
• Manage a portfolio of partners across different onboarding stages
• Handle high-volume inbound and outbound emails, calls, and SMS messages
• Use Salesforce to log all activity
• Collect required assets and information
• Coordinate internally across multiple teams
• Set expectations ahead of launch and ensure smooth handoff to the Restaurant Success Manager
• Advocate for restaurant owners and help them maintain ownership of their mobile app or online presence
• Coach and educate restaurant owners on online ordering setup best practices using statistics and SEO testing
• Work on projects and initiatives to improve internal processes
• Provide product feedback to engineering to influence platform design
• Collaborate with cross-functional teams

Customer Onboarding Specialist, Mandarin Speaking

Recruitment

• Own full-cycle entry-level sales hiring for BDR, XDR, and SDR searches from kickoff through offer acceptance
• Build top-of-funnel pipeline through LinkedIn Recruiter, referrals, direct outreach, and competitor mapping across the Toronto market
• Develop university programs, sales bootcamps, alumni networks, and referral loops
• Partner with BDR and XDR managers to define profiles, calibrate the bar, and reset expectations
• Deliver a fast, clear, respectful candidate experience
• Monitor pipeline velocity, conversion, and time-to-fill
• Identify which sources produce reps who ramp and redirect effort accordingly
• Maintain Ashby accurately so funnel reporting can be trusted by Sales and Finance
• Collaborate with the Talent team and sales leadership

Sales Recruiter

General Counsel

• Serve as embedded legal counsel to Product, Engineering, and Payments, advising on new features, AI-powered tools, pricing models, and payments integrations from concept through launch
• Own legal review of AI-related products and features, including training data sourcing, model risk, algorithmic decision-making, and required disclosures
• Advise on regulatory compliance for payments and fintech-adjacent products, including embedded payments, money movement, card network rules, and PCI-DSS considerations
• Build and maintain product privacy program elements, including data collection and retention practices, consumer disclosures, and compliance with CCPA/CPRA and other state privacy laws
• Monitor emerging AI regulation, including state AI laws, FTC guidance, and relevant international frameworks, and translate it into practical product guidance
• Draft and negotiate technology, data, and AI vendor agreements, including data and model licensing terms
• Advise on digital accessibility compliance, including ADA Title III risk and WCAG conformance
• Partner with the General Counsel and business teams on regulatory risk assessments for new markets, products, and features
• Build scalable playbooks, templates, and self-serve tools for product and engineering teams
• Support privacy or AI-related incident response across engineering, security, and communications
• Manage outside counsel on discrete regulatory, payments, or AI matters as needed
• Report to the Head of Legal and serve as an early Legal team hire with significant ownership over compliant product development