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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on hospitality-driven service, effective communication, and problem resolution. Proficient in managing high-volume interactions while maintaining accuracy and customer satisfaction in fast-paced environments.
Highest-signal resume keywords
Customer Support ExperienceSalesforce ProficiencyHigh-Volume Support RoleFluency In EnglishEscalation Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportIssue ResolutionDocumentationPerformance MetricsOrganizational Skills
Soft Skills
EmpathyCommunication SkillsMentoringSolution-Oriented MindsetCalm Under Pressure
Tools & Technologies
SalesforceIntercomTalkDeskSlack
Industry Keywords
B2B SaaSE-CommerceHospitalityCustomer Satisfaction ScoreHigh-Volume Customer Service
About the role
Key responsibilities & impact- Provide hospitality-driven, empathetic support to restaurant owners and their guests
- Deliver timely, accurate support through high-volume inbound phone calls, chats, and emails
- Manage multiple concurrent conversations and tasks
- Own complex or high-priority issues and drive them to resolution
- Meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy
- Document customer interactions clearly in Salesforce
- Collaborate with teammates in Slack
- Share knowledge, feedback, and best practices with the support team
- Identify recurring issues and surface insights to improve tools, processes, and documentation
Requirements
What you’ll need- 3-5+ years of customer support or customer service experience
- Experience ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments
- Proven success in a high-volume, fast-paced support role with clear performance expectations
- Fluency in English (C1/C2), with strong written and verbal communication skills
- Experience handling escalations and complex customer issues
- Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert
- Experience working in a CRM environment; Salesforce preferred
- Familiarity with telephony systems such as Intercom, TalkDesk, or similar tools
- Strong organizational skills and ability to manage multiple active cases while maintaining accuracy under pressure
- Ability to remain calm, respectful, and solution-oriented in high-pressure situations
- Reliable home workspace with stable, high-speed internet and minimal background noise
- Open weekend availability and flexibility to work morning and evening shifts
- Hospitality, restaurant, retail, or other high-volume customer-facing service background is a bonus
- Experience supporting restaurant owners, small business owners, or hospitality-focused businesses is a bonus
- Familiarity with CSAT, QA, FCR, and SLA metrics is a bonus
- Experience on remote or distributed teams is a bonus
Benefits
Comp & perks- Remote role in the Philippines
- 24/7, 365-day customer support operation with shift flexibility
- Full-time evening-shift schedule availability between 11am and 8pm PST
- Weekend availability
- Opportunity to develop time-management and client-facing skills
- Mentoring, training, or subject-matter-expert opportunities