QA Customer Success Manager – POS, LATAM

Owner.com

. Listen to and score Customer Success calls focused on customer retention across proactive and reactive motions .

Posted 10/26/2026full-timeRemote • Colombia, Argentina, Mexico, Costa RicaJuniorMid-Level💰 $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management with a focus on quality assurance and enablement. Proficient in analyzing customer interactions and providing actionable feedback to enhance team performance and customer retention.

Highest-signal resume keywords

Customer Success ExperienceQuality Assurance SkillsSalesforce ProficiencyAnalytical MindsetStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ScoringTrend AnalysisFeedback DeliveryProcess ImprovementTraining Development

Soft Skills

Detail-OrientedEmpathetic ApproachCross-Functional CollaborationCommitment to Personal Growth

Tools & Technologies

SalesforceSalesloftSigmaLoomMetabase

Industry Keywords

B2B2CFood IndustryHospitality IndustryTech IndustryCustomer Retention

About the role

Key responsibilities & impact

Listen to and score Customer Success calls focused on customer retention across proactive and reactive motions
Share trends and coaching opportunities with Success leadership based on rubric scores
Guide enablement and training for the CSM team based on call evaluations
Identify recurring communication or process gaps
Work with Success leadership to recommend training and process improvements
Audit a high volume of calls each month

Requirements

What you’ll need

2+ years in a Customer Success or Account Management role
Proven success in a quality or enablement-focused role
Ability to listen to and score 80–100 calls per week
Experience with Customer Success tools, including Salesforce, Salesloft, Sigma, Loom, and Metabase
B2B2C background, ideally in food, hospitality, or tech
Good read on industry trends and competitors
Strong written and verbal communication
Ability to give clear, constructive feedback
Analytical mindset and ability to identify patterns and make recommendations
Comfortable working cross-functionally with Success leaders and training teams
Commitment to personal growth and continuous development
Detail-oriented and empathetic approach to customer interactions

Benefits

Comp & perks

Comprehensive health coverage
Remote-first workplace
Unlimited PTO
Other perks