Customer Success Manager – SMB Accounts

OX Security

. Lead onboarding for new customers, focusing on SMB accounts, ensuring a smooth and successful implementation .

Posted 10/14/2026full-timeRamat Gan • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success within a SaaS environment, focusing on onboarding, training, and relationship management. Possesses strong technical aptitude in cybersecurity and application security, with a proven ability to drive customer adoption and retention.

Highest-signal resume keywords

Customer Success ManagementCybersecurity ExpertiseTechnical AptitudeRelationship BuildingCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingSaaS ImplementationApplication SecurityDevSecOpsSDLCProject ManagementCustomer TrainingUsage MonitoringProblem SolvingGrowth Identification

Soft Skills

Excellent CommunicationRelationship ManagementStrategic ThinkingAdaptabilityProblem-Solving Mindset

Industry Keywords

SMB AccountsTechnical AdvisorCustomer LifecycleEnterprise CustomersFast-Paced Environment

Tech Stack

Tools & technologies

Cyber SecuritySDLC

About the role

Key responsibilities & impact

Lead onboarding for new customers, focusing on SMB accounts, ensuring a smooth and successful implementation
Provide training and guidance to help customers integrate OX into their workflows
Build and maintain strong relationships with key stakeholders
Act as a trusted technical advisor, supporting customers throughout their lifecycle
Handle customer inquiries and resolve issues in a timely and effective manner
Collaborate with Product and Engineering to address complex challenges and improve the product
Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
Partner closely with Sales to ensure long-term customer success

Requirements

What you’ll need

Bachelor’s degree in Business, Computer Science, or a related field
3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
Experience in cybersecurity / application security - strong advantage
Ability to manage multiple customers and projects simultaneously
Strong technical aptitude and ability to understand complex environments
Excellent communication and relationship-building skills
Problem-solving mindset with a strategic approach
Comfortable working in a fast-paced, startup environment
Experience working with enterprise customers
Background in DevSecOps / SDLC / application security
Experience working cross-functionally with Product and Engineering
Passion for cybersecurity and working with technical products