Manager, Cybersecurity and Infrastructure

Oxfam America

. Coordinate with Oxfam International InfoSec, affiliate infrastructure teams, local and international business units, staff, business applications managers, vendors and consultants .

Posted 9/24/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT infrastructure management, cybersecurity operations, and compliance with security standards. Proficient in vendor management, incident response, and maintaining the stability and security of IT systems.

Highest-signal resume keywords

IT Infrastructure ManagementCybersecurity OperationsIncident ResponseVendor ManagementCompliance with Security Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking PrinciplesFirewallsEndpoint ProtectionCloud ServicesVulnerability ManagementSecurity AuditsDisaster RecoveryTicketing SystemsPolicy DocumentationAV Systems

Soft Skills

Interpersonal SkillsCommunication SkillsCritical ThinkingAnalytical CapabilitiesStrategic Thinking

Tools & Technologies

Microsoft IntuneO365AzureSIEM ToolsJiraServiceNow

Certifications & Qualifications

Cyber Security CertificationITIL Certification

Industry Keywords

Data PrivacyPCIPIIGDPRHIPAANon-Profit SectorInternational Development

Tech Stack

Tools & technologies

AzureCloudCyber SecurityFirewallsServiceNow

About the role

Key responsibilities & impact

Coordinate with Oxfam International InfoSec, affiliate infrastructure teams, local and international business units, staff, business applications managers, vendors and consultants
Lead and maintain the stability, security and scalability of Oxfam’s IT systems
Manage day-to-day IT infrastructure operations and coordinate with the Managed Security Services Provider
Monitor, report on and resolve cybersecurity threats and vulnerabilities
Lead security incident response, including investigation, documentation, analysis and remediation
Maintain compliance with security policies, standards, data privacy and acceptable-use guidelines
Manage firewalls, VPN access and other security infrastructure
Perform vulnerability scans, penetration tests and remediations
Manage backup and disaster recovery plans for office and cloud infrastructure
Conduct regular security audits and assessments
Maintain IT infrastructure documentation, network diagrams, system architecture, configuration standards, asset inventories and procedures
Oversee on-premise and cloud infrastructure, network devices, servers and backups
Administer Microsoft Intune, endpoint protection, device provisioning, configuration, compliance and lifecycle management
Manage and support the O365 environment for OUS
Oversee patch management across servers, endpoints and network devices
Optimize AV equipment and conference room technology for hybrid and in-person meetings
Troubleshoot system performance issues and lead upgrades and improvements
Lead the helpdesk team, ticket management and escalation support
Implement and optimize end-user tools, account provisioning and access controls
Assess and procure IT hardware and software
Collaborate with vendors on quotes, negotiations and recommendations
Maintain IT asset inventories and manage asset lifecycles

Requirements

What you’ll need

BA or BS in Information Technology or Computer Science, or equivalent combination of experience, education and training
5+ years of experience in IT infrastructure and cybersecurity roles, including team and vendor management
In-depth knowledge of networking principles, firewalls (e.g., Meraki), endpoint protection, cloud services (O365, Azure), and device management (e.g., Intune)
Proficiency in security operations, including incident response and vulnerability management
Familiarity with SIEM tools
Hands-on experience with ticketing systems such as Jira and ServiceNow
Working knowledge of AV systems for conference rooms
Excellent interpersonal and communication skills
Critical thinking and analytical capabilities
Ability to operate independently and apply strategic thinking with technical depth
Expert-level knowledge of data, information and security standards, policies and architecture
Contract/vendor negotiation and relationship management skills
Experience in research, evaluation and technology strategy proposals
Experience creating, modifying, and producing policy and procedural documentation
Experience with technology systems implementations and liaising between IT and business partners
Preferred: experience supporting non-profit, advocacy, or international development organizations
Preferred: experience with cloud platforms, architecture and integrations
Preferred: knowledge of PCI, PII, GDPR, HIPAA and related privacy and security practices
Preferred: Azure, Cyber Security or ITIL certification
Satisfactory references and appropriate pre-employment checks
Must meet U.S. employment verification requirements through E-Verify

Benefits

Comp & perks

Remote work options
Hybrid and remote work environment
Reasonable accommodations for applicants with disabilities
Equal opportunity employment
Safeguarding and respectful workplace policies