Client Success Manager

Oxford Road

. Own the day-to-day health, pacing, and execution of assigned campaigns .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, campaign execution, and performance analysis, with a strong focus on communication and attention to detail. Proficient in coordinating cross-functional teams and delivering actionable insights to drive campaign success.

Highest-signal resume keywords

Client Relationship ManagementSalesforce ProficiencyCampaign Performance AnalysisQuarterly Business ReviewsCross-Functional Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign ExecutionPerformance AnalysisData-Backed RecommendationsClient ApprovalsInvoice Coordination

Soft Skills

Exceptional Communication SkillsAttention to DetailTime ManagementRelationship-First MindsetProblem-Solving

Tools & Technologies

SalesforceBasecampGoogle WorkspaceMicrosoft OfficeQlikTableau

Industry Keywords

Client OnboardingCampaign ManagementPerformance DashboardsMedia PlansCreative Approvals

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own the day-to-day health, pacing, and execution of assigned campaigns
Serve as the primary point of contact for assigned clients from onboarding through ongoing campaign management
Orchestrate new client onboarding, including internal kickoffs, Salesforce setup, Slack channel creation, dashboard requests, analytics notifications, and finance account setup
Pull, analyze, QC, and deliver weekly performance reports with insights and recommendations
Own client relationships and proactive communication, including responding to emails within 2 hours and sending call recaps
Identify campaign patterns, anomalies, risks, and expansion opportunities; partner with the Growth team on strategies and qualified growth signals
Own Quarterly Business Reviews from preparation through delivery and follow-through
Coordinate media, creative, analytics, activation, and growth teams across assigned accounts
Maintain Basecamp projects, Salesforce forecasts, competitive reporting, and client-facing materials
Coordinate optimizations, makegoods, script variation requests, promo codes, creative approvals, radio airchecks, top reads, and bonus reporting
Request and approve invoices and coordinate CIA invoice reconciliation with Accounting
Lead internal and external weekly calls, agendas, results distribution, and action-item follow-up
Present media plans to clients and lead internal alignment meetings
Manage host order information, vendor/creator onboarding calls, pixel measurement changes, and host read calls as needed
Maintain monthly Salesforce forecasts, request CIA invoices, approve post invoices, create QBRs, and update competitive reporting

Requirements

What you’ll need

Exceptional communication skills; ability to present results clearly to a CMO and translate complexity into client confidence
Strong attention to detail and time management across multiple clients and projects simultaneously
Relationship-first mindset
Genuine drive to find the first, best, and most differentiated solution every time
Proficiency in Salesforce, Basecamp, Google Workspace, and Microsoft Office
Comfort with performance dashboards such as Qlik or Tableau is a plus
Ability to manage multiple clients, campaigns, projects, and cross-functional workflows
Ability to analyze campaign performance data and provide data-backed recommendations
Ability to coordinate campaign optimizations, makegoods, script variations, promo codes, invoices, and client approvals
Ability to lead client calls, internal meetings, weekly reporting, and Quarterly Business Reviews

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Oxford Road Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 📣 Marketing 📱 Media 🤝 B2B Marketing
Media
B2B <Oxford Road> Oxford Road is a performance-driven audio and creator media agency that builds and scales podcast, radio, streaming, and creator-led campaigns for brands using data, proprietary technology, and creator networks. The agency offers end-to-end services including host vetting, creative development, media buying, programmatic audio, international execution, and attribution, and emphasizes measurable outcomes like reduced CAC and higher ROAS through its WOVN platform and Audiolytics system. Client Success Manager Job not on LinkedIn 🔥 34 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the day-to-day health, pacing, and execution of assigned campaigns
Serve as the primary point of contact for assigned clients from onboarding through ongoing campaign management
Orchestrate new client onboarding, including internal kickoffs, Salesforce setup, Slack channel creation, dashboard requests, analytics notifications, and finance account setup
Pull, analyze, QC, and deliver weekly performance reports with insights and recommendations
Own client relationships and proactive communication, including responding to emails within 2 hours and sending call recaps
Identify campaign patterns, anomalies, risks, and expansion opportunities; partner with the Growth team on strategies and qualified growth signals
Own Quarterly Business Reviews from preparation through delivery and follow-through
Coordinate media, creative, analytics, activation, and growth teams across assigned accounts
Maintain Basecamp projects, Salesforce forecasts, competitive reporting, and client-facing materials
Coordinate optimizations, makegoods, script variation requests, promo codes, creative approvals, radio airchecks, top reads, and bonus reporting
Request and approve invoices and coordinate CIA invoice reconciliation with Accounting
Lead internal and external weekly calls, agendas, results distribution, and action-item follow-up
Present media plans to clients and lead internal alignment meetings
Manage host order information, vendor/creator onboarding calls, pixel measurement changes, and host read calls as needed
Maintain monthly Salesforce forecasts, request CIA invoices, approve post invoices, create QBRs, and update competitive reporting 🎯 Requirements
Exceptional communication skills; ability to present results clearly to a CMO and translate complexity into client confidence
Strong attention to detail and time management across multiple clients and projects simultaneously
Relationship-first mindset
Genuine drive to find the first, best, and most differentiated solution every time
Proficiency in Salesforce, Basecamp, Google Workspace, and Microsoft Office
Comfort with performance dashboards such as Qlik or Tableau is a plus
Ability to manage multiple clients, campaigns, projects, and cross-functional workflows
Ability to analyze campaign performance data and provide data-backed recommendations
Ability to coordinate campaign optimizations, makegoods, script variations, promo codes, invoices, and client approvals
Ability to lead client calls, internal meetings, weekly reporting, and Quarterly Business Reviews Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 2 hours ago Combine | Global Recruitment 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Client Success Manager owning onboarding, check-ins, and retention for Stacklist, an AI-powered content discovery platform. Turning client conversations into organized actions and repeatable processes. 🇺🇸 United States – Remote 💵 $4k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Mid-Market 🔥 4 hours ago Ncontracts 201 - 500 ☁️ SaaS 📋 Compliance 🏦 Banking Website LinkedIn All Job Openings Customer Success Manager managing strategic client relationships for Ncontracts, a financial risk and compliance software provider. Driving adoption, renewals, retention, and expansion across SaaS solutions. 🇺🇸 United States – Remote 💵 $60k - $75k / year 💰 Private Equity Round - Ncontracts on 2015-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 4 hours ago EXFO 1001 - 5000 💼 Consulting 🏭 Manufacturing 📦 Logistics Website LinkedIn All Job Openings Customer Success Manager driving customer success, renewals, and SaaS platform growth for EXFO’s software ecosystem. Aligning product, sales, delivery, and strategic customer initiatives. 🇺🇸 United States – Remote 💰 $15.9M Grant - EXFO on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 4 hours ago EverCommerce 1001 - 5000 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Customer Success Manager helping EverCommerce’s service-business SaaS clients maximize GuildQuality value and retention. Managing relationships, training users, resolving issues, and identifying expansion opportunities. 🇺🇸 United States – Remote 💵 $50k - $60k / year 💰 Private Equity Round on 2019-07 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Success Manager – Enterprise 🔥 5 hours ago ServiceTitan 1001 - 5000 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Success Manager managing enterprise trade-service accounts for ServiceTitan, a software company serving the service industry. Driving adoption, customer value, retention, and expansion. 🇺🇸 United States – Remote 💵 $86.6k - $139k / year 💰 $200M Series G on 2021-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs