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oXya

Service Delivery Manager

oXya

. Serve as the primary point of contact for clients .

Posted 11/9/2026full-timeCouëron • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Delivery Management, focusing on client satisfaction, performance monitoring, and continuous improvement. Proficient in managing service contracts and aligning stakeholders to meet evolving client needs.

Highest-signal resume keywords
Service Delivery ManagementPerformance MonitoringClient Relationship ManagementStakeholder AlignmentIncident Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service-Level AgreementsInfrastructure UnderstandingCloud ArchitectureIT ArchitectureService Contract ManagementContinuous ImprovementIncident ManagementPerformance IndicatorsTechnical Team CoordinationResults Focus
Soft Skills
Customer Service OrientationComplex Situation HandlingCommitment to Client Satisfaction
Certifications & Qualifications
Associate DegreeBachelor's DegreeMaster's Degree
Industry Keywords
IT EnvironmentClient SatisfactionService CommitmentsSteering CommitteesService Review Meetings

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for clients
  • Manage service commitments and monitor service-level performance indicators (SLAs)
  • Lead steering committees and regular service review meetings
  • Support the resolution of major incidents and coordinate the associated action plans
  • Identify and drive continuous improvement opportunities
  • Anticipate evolving client needs and contribute to strengthening client relationships
  • Bring technical teams together and contribute to client satisfaction and trust

Requirements

What you’ll need
  • Proven experience in Service Delivery Management or similar roles
  • Understanding of infrastructure, cloud, and IT architecture challenges
  • Strong ability to manage service contracts and monitor performance indicators
  • Ability to handle complex situations and align diverse stakeholders around shared objectives
  • Strong customer service orientation, results focus, and commitment to client satisfaction
  • Associate degree to master's degree or equivalent (Bac+2 to Bac+5)
  • 5 to 10 years of experience in an IT environment
  • Professional proficiency in English

Benefits

Comp & perks
  • 2 days of remote work per week
  • Company car
  • Meal vouchers
  • Supplementary health insurance
  • Fixed salary paid over 12 months