Junior Technical Customer Support Specialist – Evening Shift

Oxylabs.io

. Solve customer queries via live chat and email .

Posted 9/21/2026full-timeVilnius • LithuaniaJunior💰 €1,500 - €1,900 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in English and Lithuanian, with a focus on providing excellent customer service and building lasting client relationships. Capable of working collaboratively in a hybrid model while adapting to customer needs and feedback.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Experience ManagementEmpathy and UnderstandingCollaborative TeamworkHybrid Working Model

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Eager to Learn and GrowHelpful and Humble PersonalityEnergy to Work Collaboratively

Industry Keywords

Customer QueriesLive ChatEmail SupportCustomer Success ProcessClient Advocacy

About the role

Key responsibilities & impact

Solve customer queries via live chat and email
Ensure excellent customer experience
Answer customer queries and provide reliable information
Interpret and fine-tune the customer success process and performance
Work alongside technical teams to understand IT business logic
Build and develop customer relationships that turn clients into advocates

Requirements

What you’ll need

No previous experience required; eager to learn and grow
Excellent communication skills in English and Lithuanian
Ability to work full-time during the evening shift (5:00 PM–1:00 AM)
Ability to work in a hybrid working model
Energy to work collaboratively with the team
Empathy and understanding toward clients
Genuine desire to learn and grow
Helpful and humble personality

Benefits

Comp & perks

Internal/external learning resources
Knowledge sharing events
Supportive team environment
Mental and physical well-being resources
Expansive benefit package covering learning, well-being, and celebration