Senior Technical Customer Success Specialist

Oxylabs.io

. Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution .

Posted 9/29/2026full-timeVilnius • LithuaniaSenior💰 €1,850 - €2,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a tech-savvy mindset, effective communication in English and Lithuanian, and a proactive approach to problem-solving and customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceTechnical CommunicationProblem-Solving SkillsB2B Client ManagementProxies/VPNs Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMotivationIndependenceQuick ReactionStrong Focus

Industry Keywords

Customer SuccessClient-Facing RoleTechnical SupportIssue ResolutionCustomer Satisfaction

About the role

Key responsibilities & impact

Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution
Investigate customer requests by collecting details from clients, checking internal databases, and verifying information needed to understand and solve issues
Respond to customer queries quickly and professionally, explain technical topics clearly, keep customers updated, and follow through until resolution
Work with technical teams to understand product logic, clarify complex cases, and turn technical information into customer-facing answers
Monitor server health checks, client-specific communication channels, and shift handovers
Provide proactive support throughout the customer lifecycle by spotting recurring questions, sharing guidance, and helping maintain customer satisfaction
Work night shift from 01:00 to 09:00 EET

Requirements

What you’ll need

Proven experience in customer support, customer success, or another client-facing role
Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work
Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership
Quick reaction, strong focus, and empathy when helping customers solve issues
Excellent communication skills in English and Lithuanian
Experience with Proxies/VPNs or similar products (nice to have)

Benefits

Comp & perks

40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing
Private health insurance
Psychotherapy
On-site well-being consultants
24/7 gym access
Wellness app
Team events
An overseas workation
Quarterly team-building budgets
Bonus vacation days
Paid life-moment days off
Barista coffee
All the tools you need
Night-hour rate
Bonuses