Senior Technical Customer Success Specialist – Evening Shift

Oxylabs.io

. Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution .

Posted 10/2/2026full-timeVilnius • LithuaniaSenior💰 €1,850 - €2,600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and success, with a strong focus on problem-solving and effective communication. Proficient in managing client relationships and providing technical assistance to ensure high customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceTechnical CommunicationProblem-Solving SkillsB2B Client ManagementProactive Customer Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyMotivationIndependenceQuick ReactionStrong Focus

Tools & Technologies

ProxiesVPNs

Industry Keywords

Customer SuccessClient-Facing RoleTechnical SupportIssue ResolutionServer Health Checks

About the role

Key responsibilities & impact

Support B2B customers through online chat, email, and dedicated communication channels for higher-tier clients, acting as their main point of contact from the first question to issue resolution
Investigate customer requests by collecting details from clients, checking internal databases, and verifying information needed to solve issues
Respond to customer queries quickly and professionally, explain technical topics clearly, keep customers updated, and follow through until resolution
Work with technical teams to understand product logic, clarify complex cases, and turn technical information into customer-facing answers
Monitor server health checks, client-specific communication channels, and shift handovers
Provide proactive support throughout the customer lifecycle and help maintain high customer satisfaction
Work the evening shift from 5:00 PM to 01:00 AM EET

Requirements

What you’ll need

Proven experience in customer support, customer success, or another client-facing role
Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work
Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership
Quick reaction, strong focus, and empathy when helping customers solve issues
Excellent communication skills in English and Lithuanian
Experience with Proxies/VPNs or similar products (nice to have)

Benefits

Comp & perks

40+ internal learning options
External conferences
Mentorship
Year-round knowledge-sharing
Private health insurance
Psychotherapy
On-site well-being consultants
24/7 gym access
Wellness app
Team events
Overseas workation
Quarterly team-building budgets
Bonus vacation days
Paid life-moment days off
Barista coffee
All necessary work tools
Night-hour rate
Bonuses