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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing multi-country payroll vendors and compliance partners, with a strong focus on end-to-end payroll processing, regulatory compliance, and vendor performance improvement. Capable of leading complex escalations and fostering relationships across diverse teams to drive operational excellence.
Highest-signal resume keywords
Multi-Country Payroll ManagementVendor Relationship ManagementRegulatory ComplianceKPI and SLA DevelopmentCommercial Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-to-End Payroll ProcessingGross-to-Net CalculationsStatutory FilingsRisk AssessmentsCompliance TrackingVendor Compliance AuditsOperational ReviewsData AnalysisPerformance MetricsAutomation Workflows
Soft Skills
Analytical Problem-SolvingRelationship BuildingInfluencing SkillsOwnership MindsetCommunication Skills
Industry Keywords
Payroll OperationsCompliance StandardsGlobal Legal StandardsHealth & SafetyVendor GovernanceOperational MaturityCross-Functional CollaborationFast-Paced EnvironmentAI ToolsGlobal Vendors
About the role
Key responsibilities & impact- Own and evolve Oyster’s global network of external payroll partners and core compliance providers
- Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
- Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
- Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
- Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
- Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
- Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
- Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
- Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
- Lead executive business reviews and performance discussions with partner leadership
- Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
- Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
- Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
- Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
- Identify and onboard new partners to strengthen global coverage and capabilities
- Advise internal teams and guide partner selection based on customer needs and business priorities
- Maintain secondary oversight of Health & Safety and Compliance vendor relationships
- Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
- Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
- Analyze ticket trends and queries to identify systemic issues and create preventative resources
- Lead People Services and cross-functional projects supporting Oyster’s mission
Requirements
What you’ll need- 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment
- Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls
- Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment
- Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards
- Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews
- Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs
- Strong analytical and problem-solving skills
- Commercially minded and solutions-oriented approach
- Exceptional relationship-building and influencing skills
- Strong ownership mindset and ability to operate autonomously in a fast-paced environment
- Experience managing complex escalations and driving resolution across multiple stakeholders
- Excellent written and verbal communication and presentation skills
- Experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams
- Process-oriented approach and focus on scalability and operational maturity
- Comfortable working in ambiguity and shaping evolving operational functions and frameworks
- Track record of proactive business partnering with HRBPs, Lifecycle Teams, and Pay teams
- Fluent English language
- Reliable home internet connection or ability to obtain one
- [BONUS] Experience with global vendors across APAC, EMEA, LATAM, or AMER
- [BONUS] Experience building or scaling vendor governance programs and operational frameworks
- [BONUS] Additional languages
- [BONUS] Experience in a fast-paced, scaling startup or global tech environment
- [BONUS] Experience implementing AI tools or automation workflows
- Must be legally authorized to work where you live
Benefits
Comp & perks- Equity
- Fully remote work from home
- Work from anywhere, subject to authorization to work where you live
- 40 days off per year including holidays and vacation, or more if required by country
- Mental health support through Plumm
- Monthly wellbeing allowance through ThanksBen
- At least three months’ paid parental leave with job protection for up to 12 months or as required locally
- WFH stipend for laptop and home office equipment
- Flexible, asynchronous, collaborative work
- Inclusive work environment and reasonable accommodations
- No office requirement