Oyster

Account Manager

• Own and evolve Oyster’s global network of external payroll partners and core compliance providers
• Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners
• Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes
• Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls
• Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
• Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes
• Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit
• Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
• Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines
• Lead executive business reviews and performance discussions with partner leadership
• Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
• Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking
• Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes
• Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
• Identify and onboard new partners to strengthen global coverage and capabilities
• Advise internal teams and guide partner selection based on customer needs and business priorities
• Maintain secondary oversight of Health & Safety and Compliance vendor relationships
• Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution
• Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting
• Analyze ticket trends and queries to identify systemic issues and create preventative resources
• Lead People Services and cross-functional projects supporting Oyster’s mission

Senior Vendor Relationship Manager

Data Engineer

• Design and build data pipelines and platform capabilities supporting AI applications, knowledge systems, and AI workflows
• Build and maintain ingestion, transformation, chunking, embeddings, retrieval, vector search, metadata, and knowledge-management pipelines
• Develop secure, reusable access to enterprise data and systems through APIs, MCP, tool calling, and similar patterns
• Build reusable services, libraries, frameworks, and developer tooling for productionizing AI capabilities
• Apply data modeling, data quality, lineage, access, reliability, and governance practices to AI data and systems
• Establish patterns for AI deployment, observability, evaluation, and lifecycle management
• Partner with Engineering, Product, IT, and stakeholders to move AI use cases from prototype to scalable production
• Ensure AI platform capabilities meet security, privacy, access-control, and data-governance requirements
• Evaluate emerging AI and data technologies for potential value to Oyster

Senior Vendor Relationship Manager

Senior Data Engineer