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OZmap

Mid-Level Customer Success Manager

OZmap

. Independently manage a portfolio of corporate clients, including strategic accounts .

Posted 9/25/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing corporate client portfolios, leading onboarding processes, and driving customer engagement through strategic reviews and proactive communication. Proficient in identifying upsell opportunities and leveraging analytical skills to enhance customer success.

Highest-signal resume keywords
Fluent SpanishCustomer Success ExperienceAccount ManagementOZmap Platform KnowledgeAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer EngagementOnboarding ManagementData AnalysisChurn Risk MonitoringUpsell Identification
Soft Skills
Strong CommunicationProactive ApproachConfidence in Leading Meetings
Tools & Technologies
Network Documentation ToolsManagement Tools for Service Providers
Industry Keywords
B2B Relationship ManagementPost-Sales SupportStrategic Accounts Management

About the role

Key responsibilities & impact
  • Independently manage a portfolio of corporate clients, including strategic accounts
  • Serve as the client’s primary point of contact at OZmap
  • Lead onboarding, including implementation, enablement, and training
  • Manage ongoing customer engagement through monthly meetings and strategic reviews (QBRs)
  • Monitor health scores, anticipate churn risks, and re-engage inactive customers
  • Identify upsell and cross-sell opportunities in partnership with the Sales team
  • Act as a liaison with Support and Product, bringing the customer’s voice into the company
  • Contribute to the continuous improvement of team processes

Requirements

What you’ll need
  • Fluent Spanish (required)
  • Experience in Customer Success, account management, post-sales, or B2B relationship management (required)
  • Knowledge of the OZmap platform or similar network documentation and management tools for service providers (ISP/telecom)
  • Confidence leading customer meetings, from presentations through defining next steps
  • Analytical mindset with the ability to turn data into action plans
  • Strong communication and proactive approach
  • Availability to be hired under a CLT employment contract if residing in Brazil, or as a Contractor/LLC if residing elsewhere in LATAM

Benefits

Comp & perks
  • Employment arrangement: CLT (for residents of Brazil) or Contractor/LLC (for LATAM residents)
  • Work model: 100% remote
  • Meal and food allowance: Flash card with complete freedom of choice
  • Equipment allowance
  • Bradesco health and dental insurance
  • Education assistance
  • Language-learning assistance
  • Birthday gift
  • Long-service recognition
  • ACATE & SESC membership with exclusive benefits
  • Online team integration events and celebrations
  • Autonomy, mutual trust, and balance
  • A continuous active-listening environment
  • Ongoing support for professional development