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Head of Service Delivery – Oracle Health Implementation Leadership
P & S Consultants. Own end-to-end service delivery performance across all company engagements, including scope, schedules, quality, resourcing, financial performance, and risk .
Tech Stack
Tools & technologiesCyber SecurityOracle
About the role
Key responsibilities & impact- Own end-to-end service delivery performance across all company engagements, including scope, schedules, quality, resourcing, financial performance, and risk
- Build and lead a scalable service delivery operating model with clear roles, accountability, governance, escalation paths, delivery practices, and reporting
- Define, implement, and manage delivery KPIs
- Ensure engagements meet performance targets, contractual commitments, governmental requirements, and applicable Service Level Agreements
- Serve as senior delivery representative with healthcare customers, technology vendors, system integrators, prime contractors, and partners
- Lead and develop service delivery leaders, program and project managers, functional and technical leads, consultants, and subject matter experts
- Build capable managers and a collaborative, accountable consulting culture
- Provide coaching, cross-training, and assignment opportunities to support employee growth and changing program needs
- Ensure compliance with government/client labor category requirements, training, and certification standards
- Own financial performance of the consulting organization and programs, including budgets, forecasts, burn rates, revenue, margin, funding, and resource utilization
- Partner with Corporate Finance and the Contract Program Management Office on forecasting, invoicing, funding management, reporting, and FAR/DFARS compliance
- Represent Service Delivery in contract negotiations, modifications, and performance reviews
- Partner with Growth leadership on staffing, workforce planning, onboarding, delivery readiness, pursuits, proposals, and post-award transitions
- Identify opportunities for adjacent services, increased workshare, contract expansion, and follow-on work
- Identify future delivery capabilities in data interoperability, cybersecurity, health analytics, training, clinical informatics, EHR sustainment, and related transformation services
- Establish a scalable model enabling concurrent initiatives with consistent governance, visibility, quality, and accountability
Requirements
What you’ll need- 10+ years of experience leading large, complex healthcare IT programs in a consulting or professional services company
- Oracle Health expertise strongly preferred
- Proven success leading multi-task-order portfolios and large-scale implementations
- Experience overseeing several major initiatives concurrently
- Experience with government healthcare modernization programs ideal
- Proven experience building and scaling large consulting teams, including leading managers and senior leaders
- Ability to establish consistent governance, performance measures, and operating practices across multiple programs
- Strong financial and business judgment
- Experience managing P&L, budgets, forecasts, utilization, funding, revenue, and margin
- Ability to use operating and financial data to guide decisions and provide clear reporting
- Strong understanding of federal acquisition and delivery environments, including FAR/DFARS requirements and task order management, strongly preferred
- U.S. citizenship
- Ability to obtain the required federal clearance
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- Paid holidays
- Paid time off
- Remote work arrangement