Information Representative

PA CareerLink® of Bucks County

. Serve as the front-line representative and primary point of contact for prospective, current, and former students, families, and the College community .

Posted 11/2/2026full-timeNewtown • Pennsylvania • United StatesMid-LevelSenior💰 $22 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while providing accurate information and support to students and families in a college environment. Proficient in data entry, multitasking, and maintaining confidentiality in accordance with FERPA requirements.

Highest-signal resume keywords

Service-Based Call Center ExperienceProficiency In Microsoft Office ApplicationsKnowledge Of College Campus SettingStrong Communication SkillsData Entry Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTuition ProcessingApplication GuidanceFinancial Aid AssistanceStudent Record ManagementReport GenerationMultitaskingProblem ResolutionConfidentiality ManagementTime Management

Soft Skills

Active ListeningEmpathyAttention To DetailOrganizational SkillsPositive Body Language

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft ExcelWindows Operating SystemsPhone SystemsVoicemail Systems

Industry Keywords

FERPA ComplianceHigher EducationStudent ServicesEnrollment ServicesAdmissions Correspondence

About the role

Key responsibilities & impact

Serve as the front-line representative and primary point of contact for prospective, current, and former students, families, and the College community
Provide assistance through phone, in-person interactions, email, texting, and live chat
Provide accurate information about Enrollment Services, Student Accounts, Financial Aid, and general College services
Answer incoming calls to the College’s main phone lines within established service standards
Provide front-counter reception and support for student-facing services and operations at the Newtown Campus
Accept, receipt, and distribute forms; process tuition, service, fee, and student account payments
Guide students through application, reactivation, registration, course changes, major changes, personal information updates, transcript requests, online payments, and Financial Aid status review
Refer or escalate students to appropriate departments or staff members
Conduct proactive student outreach through phone, email, text, chat, and other approved channels
Support prospective students who have expressed interest in Bucks County Community College and encourage next steps toward enrollment
Respond to voicemail, email, mail, fax, and live chat inquiries within required timelines
Process address and biographical information changes, returned mail, and related reports
Distribute Admissions correspondence and enter/update prospective student information in College systems
Collect, enter, and report data for surveys and studies
Investigate and resolve complex inquiries involving schedules, registration, dropped or canceled classes, payments, withdrawals, and student information
Participate in staff training, special projects, College events, meetings, cross-departmental support, and other management assignments
Safeguard student record confidentiality under College policies and FERPA requirements

Requirements

What you’ll need

High school diploma or equivalent with 3 years of work experience
Minimum of 1 year of experience in a service-based call center or secondary/higher education environment
Superior communication skills
Clear and professional communication with a confident presence, both on the phone and in person
Clear and concise email and web inquiry responses, including live chat
Active listening skills and positive body language
Ability to relate to each individual
Knowledge of a college campus setting and experience interacting with different college departments
Working knowledge of computers, phone systems, and voicemail
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel
Familiarity with Windows operating systems
Proficient keyboarding and data entry skills
Ability and willingness to learn new software systems and embrace new technologies
Willingness and eagerness to help others
Accuracy, empathy, understanding, compassion, thoroughness, attention to detail, and precision
Highly organized and able to multitask
Sound judgment when referring inquiries or escalating situations
Ability to identify individual needs and provide accurate information or assistance
Ability to handle confidential matters with discretion
Ability to complete routine assignments with general supervision
Ability to work within and respond effectively to time constraints
Successful completion of required background check(s)
Must be permitted to legally work in the United States without employer sponsorship

Benefits

Comp & perks

Medical plan
Dental plan
Vision plan
Prescription plan
403B pension plan
Life insurance
Short-term disability
Long-term disability
Generous paid time off
Tuition waivers
Tuition assistance
Wellness center
Cafeteria
Free parking
Diverse and inclusive workplace
Equal opportunity employer