PA CareerLink® of Bucks County

Representative

• Serve as the front-line representative and primary point of contact for prospective, current, and former students, families, and the College community
• Provide assistance through phone, in-person interactions, email, texting, and live chat
• Provide accurate information about Enrollment Services, Student Accounts, Financial Aid, and general College services
• Answer incoming calls to the College’s main phone lines within established service standards
• Provide front-counter reception and support for student-facing services and operations at the Newtown Campus
• Accept, receipt, and distribute forms; process tuition, service, fee, and student account payments
• Guide students through application, reactivation, registration, course changes, major changes, personal information updates, transcript requests, online payments, and Financial Aid status review
• Refer or escalate students to appropriate departments or staff members
• Conduct proactive student outreach through phone, email, text, chat, and other approved channels
• Support prospective students who have expressed interest in Bucks County Community College and encourage next steps toward enrollment
• Respond to voicemail, email, mail, fax, and live chat inquiries within required timelines
• Process address and biographical information changes, returned mail, and related reports
• Distribute Admissions correspondence and enter/update prospective student information in College systems
• Collect, enter, and report data for surveys and studies
• Investigate and resolve complex inquiries involving schedules, registration, dropped or canceled classes, payments, withdrawals, and student information
• Participate in staff training, special projects, College events, meetings, cross-departmental support, and other management assignments
• Safeguard student record confidentiality under College policies and FERPA requirements

Explore Information Representative at PA CareerLink® of Bucks County. Review requirements and application details.

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Information Representative