Client Project Coordinator

Pace® Labs

. Provide administrative support for the Project Management Team .

Posted 11/5/2026full-timeHuntersville • North Carolina • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, effective customer service skills, and the ability to manage project-related documentation and communication. Proficient in liaising between teams and clients while adhering to policies and procedures.

Highest-signal resume keywords

Project Management SupportCustomer Service ExperienceEffective CommunicationDocument ManagementTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer Service PrinciplesReport PreparationDatabase ManagementOffice Equipment Operation

Soft Skills

Tact and DiscretionInitiative and Independent JudgmentInterpersonal SkillsCultural SensitivityTeam Contribution

Tools & Technologies

Container Order SystemComputer ApplicationsLogin Dashboard

Industry Keywords

Business AdministrationChemistryBiologyPolicies and ProceduresClient Liaison

About the role

Key responsibilities & impact

Provide administrative support for the Project Management Team
Liaise between project management and sample receiving/log-in to successfully intake and manage client work
Oversee, review, complete, and process project management forms, documents, databases, and related information
Act as a liaison regarding client project needs and provide guidance to the Pace team for successful project setup
Direct client calls and requests to the appropriate project manager
Schedule and enter bottle orders into the container order system based on client sample needs
Review the login dashboard and update information and confirmations as necessary
Assist with project management and cross-functional project or program objectives, including budgets, timelines, materials, personnel, and requirements
Interpret and apply department policies and procedures and assist with applicable laws, rules, and regulations
Contribute to department efficiency and effectiveness by offering suggestions and participating as an active work team member
Promote Pace's mission through courteous and cooperative interactions with customers and staff

Requirements

What you’ll need

Bachelor's degree in business administration, chemistry, biology, or a closely related field; and one (1) year of customer service experience; or an equivalent combination of education, training, and experience
No required certificates, licenses, or registrations
Knowledge of principles, practices, and techniques of customer service
Knowledge of computer applications and systems related to the work
Understanding of dealing with individuals from various socio-economic, ethnic, and cultural backgrounds
Correct business English, including spelling, grammar, and punctuation
Ability to perform professional-level customer service in a variety of markets
Ability to train others in policies and procedures related to the work
Ability to prepare functional reports, correspondence, and other written materials
Ability to use initiative and independent judgment within established guidelines
Ability to use tact, discretion, and prudence
Ability to contribute effectively to team goals and activities
Ability to establish and maintain effective working relationships
Mobility to work in an office setting and use standard office equipment
Stamina to sit for extended periods
Strength to lift and carry up to 10 pounds
Vision to read printed materials and computer screens
Hearing and speech to communicate in person or over the telephone

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K retirement savings plan with employer match, 100% vested immediately in the employer match
Life insurance
Disability benefits
Voluntary benefits
Paid time off for holiday, sick, and vacation days
HSA
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage
ID theft protection