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Client Project Coordinator
Pace® Labs. Provide administrative support to the Project Management Team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, effective communication skills, and a solid understanding of project management processes. Proficient in customer service principles and able to liaise effectively between teams and clients.
Highest-signal resume keywords
Bachelor's Degree in Business AdministrationCustomer Service ExperienceProject Management SupportKnowledge of Computer ApplicationsAbility to Train Others
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management Forms ProcessingFunctional Report PreparationDatabase ManagementBudget ManagementTimeline Management
Soft Skills
Effective CommunicationTeam CollaborationTact and DiscretionInitiative and Independent JudgmentCultural Sensitivity
Tools & Technologies
Container Order SystemLogin Dashboard
Industry Keywords
Administrative SupportClient LiaisonCustomer Service PrinciplesDepartment Policies and ProceduresWorkplace Harmony
About the role
Key responsibilities & impact- Provide administrative support to the Project Management Team
- Liaise between project management and sample receiving/log-in to support client work intake and management
- Oversee, review, complete, and process project management forms, documents, databases, and related information
- Act as a liaison regarding client project needs and guide the Pace team toward successful project setup
- Direct client calls and requests to the appropriate project manager
- Schedule and enter bottle orders into the container order system based on client sample needs
- Review the login dashboard and update information and confirmations
- Assist with project management and cross-functional project or program objectives, including budgets, timelines, materials, personnel, and other requirements
- Interpret and apply department policies and procedures and assist with applicable laws, rules, and regulations
- Contribute to department efficiency and effectiveness by offering suggestions and participating as an active work-team member
- Promote Pace's mission and a courteous, cooperative, and harmonious workplace
Requirements
What you’ll need- Bachelor's degree in business administration, chemistry, biology, or a closely related field; and one (1) year of customer service experience; or an equivalent combination of education, training, and experience
- Knowledge of customer service principles, practices, and techniques
- Knowledge of computer applications and systems related to the work
- Understanding of dealing with individuals from varied socio-economic, ethnic, and cultural backgrounds
- Correct business English, including spelling, grammar, and punctuation
- Ability to perform professional-level customer service in a variety of markets
- Ability to train others in work-related policies and procedures
- Ability to prepare functional reports, correspondence, and other written materials
- Ability to use initiative and independent judgment within organizational and department guidelines
- Ability to use tact, discretion, and prudence
- Ability to contribute effectively to team or work unit goals and activities
- Ability to establish and maintain effective working relationships
- Mobility to work in an office setting and use standard office equipment
- Stamina to sit for extended periods
- Strength to lift and carry up to 10 pounds
- Vision to read printed materials and computer screens
- Hearing and speech to communicate in person or over the telephone
Benefits
Comp & perks- Competitive salaries
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement savings plan with employer match, 100% vested immediately in the employer match
- Life insurance
- Disability benefits
- Voluntary benefits
- Paid holidays
- Paid sick days
- Paid vacation days
- HSA
- Wellness program
- Flexible spending accounts
- Tuition reimbursement
- Employee Assistance program
- Parental leave
- Optional legal coverage
- Identity theft protection