Client Project Manager

Pace® Labs

. Onboard new clients and provide training and resources on products and services.

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, relationship management, and project coordination, ensuring client satisfaction and retention through effective communication and problem resolution. Proficient in utilizing LIMS for accurate data management and project setup.

Highest-signal resume keywords

Client OnboardingProject CoordinationCustomer ServiceLIMS ProficiencyClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementProject SetupReport PreparationQuality Standards ReviewContract Renewal Strategies

Soft Skills

Effective CommunicationProblem ResolutionTeam CollaborationTact and DiscretionCustomer Education

Tools & Technologies

LIMSOffice EquipmentComputer Applications

Industry Keywords

Customer Service PrinciplesClient SatisfactionProject ManagementClient RetentionOral Presentations

About the role

Key responsibilities & impact

Onboard new clients and provide training and resources on products and services.
Set up initial client profiles and data accurately in LIMS.
Build and maintain long-term client relationships and serve as the primary contact for inquiries and issues.
Conduct regular client check-ins and ensure satisfaction.
Resolve client concerns and coordinate with lab departments on work completion and problem resolution.
Provide ongoing client education and training.
Monitor client health, address churn risks, and develop client retention and contract renewal strategies.
Identify upsell and cross-sell opportunities and communicate them to sales and operations.
Plan project timing with laboratory teams, sales, and clients.
Ensure correct project setup in LIMS, accurate pricing, and communication of project details.
Identify and resolve project issues.
Review deliverables for quality standards and client requirements.
Manage client feedback and support continuous improvement.
Prepare and deliver project status reports covering progress, risks, and issues.
Conduct project closure, confirm final deliverables and client satisfaction, support invoicing and payment needs, and evaluate project success.
Collaborate with cross-functional teams to align project outcomes with client objectives.
Contribute suggestions and participate actively in work teams.
Promote Pace's mission and a courteous, cooperative workplace.

Requirements

What you’ll need

Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND two (2) years of customer service experience; OR an equivalent combination of education, training, and experience.
No required certificates, licenses, or registrations.
Knowledge of principles, practices, and techniques of customer service.
Knowledge of applicable industry laws, codes, and regulations.
Knowledge of computer applications and systems related to the work.
Understanding of dealing with individuals from various socio-economic, ethnic, and cultural backgrounds, including potentially confrontational or strained relations.
Knowledge of effective oral presentations.
Knowledge of program planning, development, and evaluation.
Correct business English, including spelling, grammar, and punctuation.
Ability to perform professional-level customer service in a variety of markets.
Ability to train others in relevant policies and procedures.
Ability to interpret, apply, and explain applicable laws, codes, and regulations.
Ability to prepare functional reports, correspondence, and other written materials.
Ability to use initiative and independent judgment within organizational and department guidelines.
Ability to use tact, discretion, and prudence in professional interactions.
Ability to perform effective oral presentations to large and small groups.
Ability to contribute effectively to team or work unit goals and activities.
Ability to establish and maintain effective working relationships.
Ability to work in an office setting and use standard office equipment.
Ability to sit for extended periods and lift and carry up to 10 pounds.

Benefits

Comp & perks

Competitive salaries
Medical insurance
Dental insurance
Vision insurance
401K retirement savings plan with employer match, 100% vested immediately in the employer match
Life insurance
Disability benefits
Voluntary benefits
Paid holiday, sick, and vacation days
Health savings account (HSA)
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance program
Parental leave
Optional legal coverage
Identity theft coverage