Client Project Manager

Pace® Labs

. Onboard new clients and provide training and resources on products and services .

Posted 11/7/2026full-timeGreensburg • Pennsylvania • United StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, relationship management, and project coordination, ensuring accurate data management in LIMS and effective communication across teams. Proficient in customer service principles and skilled in training and educating clients on products and services.

Highest-signal resume keywords

Client OnboardingLIMS Data ManagementCustomer Service PrinciplesProject CoordinationTraining and Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Profile SetupProject Issue ResolutionQuality Review of DeliverablesFunctional Report PreparationProgram PlanningRegulatory KnowledgeComputer Applications KnowledgeCustomer Retention StrategiesUpselling and Cross-SellingEffective Oral Presentations

Soft Skills

Relationship BuildingInitiative and Independent JudgmentEffective CommunicationTeam CollaborationCustomer Service Skills

Tools & Technologies

LIMS

Industry Keywords

Business AdministrationChemistryBiologyCustomer Service ExperienceApplicable Industry LawsCodes and Regulations

About the role

Key responsibilities & impact

Onboard new clients and provide training and resources on products and services
Set up initial client profiles and data accurately in LIMS
Build and maintain long-term client relationships as the primary point of contact
Address client concerns, resolve issues, and coordinate with laboratory departments
Provide ongoing client education and training
Monitor client health, address churn risks, and develop client retention and renewal strategies
Identify upsell and cross-sell opportunities and communicate them to sales and operations
Plan project timing with the laboratory, sales team, and clients
Ensure projects are correctly set up in LIMS and pricing and project details are accurate
Identify and resolve project issues
Review deliverables for quality and client requirements
Manage client feedback and support continuous improvement
Communicate project progress, risks, and issues to clients and internal teams
Prepare and deliver project status reports
Conduct project closure, confirm final deliverables and client satisfaction, and support invoicing and payment needs
Work with cross-functional teams to align project outcomes with client objectives
Contribute suggestions and participate in work teams to improve department efficiency and effectiveness
Promote Pace's mission and maintain a courteous, cooperative, and harmonious workplace

Requirements

What you’ll need

Bachelor's degree in business administration, chemistry, biology, or a closely related field; and two (2) years of customer service experience; or an equivalent combination of education, training, and experience
Knowledge of customer service principles, practices, and techniques
Knowledge of applicable industry laws, codes, and regulations
Knowledge of computer applications and systems related to the work
Knowledge of program planning, development, and evaluation
Correct business English, including spelling, grammar, and punctuation
Skill in professional-level customer service across a variety of markets
Skill in training others on policies and procedures
Skill in interpreting, applying, and explaining applicable laws, codes, and regulations
Skill in preparing functional reports, correspondence, and other written materials
Skill in using initiative and independent judgment within organizational and department guidelines
Skill in performing effective oral presentations to large and small groups
Ability to establish and maintain effective working relationships
Mobility to work in an office setting and use standard office equipment
Ability to sit for extended periods
Ability to lift and carry up to 10 pounds

Benefits

Comp & perks

Medical, dental, and vision benefits
401K retirement savings plan with employer match, 100% vested immediately in the employer match
Life insurance
Disability benefits
Voluntary benefits
Paid time off for holidays, sick days, and vacation days
Health Savings Account (HSA)
Wellness program
Flexible spending accounts
Tuition reimbursement
Employee Assistance Program
Parental leave
Optional legal coverage
Identity theft protection