National Sales Operations Manager

Pacific Hospitality Group

. Provide strategic leadership and operational oversight for the National Sales Operations collective .

Posted 9/25/2026full-timeNapa • California • United StatesJuniorMid-Level💰 $70,400 - $71,000 per yearWebsite

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Provide strategic leadership and operational oversight for the National Sales Operations collective
Directly supervise three Sales Operations Associates
Establish operational priorities, workflows, service-level expectations, and coverage models
Allocate and rebalance Associate workloads based on lead volume, opportunity complexity, NSO capacity, and business priorities
Provide coaching, performance feedback, and development guidance
Serve as escalation point for complex operational, routing, or client-facing issues
Oversee national lead merchandising strategy and inbound opportunity distribution
Evaluate lead complexity, revenue potential, account alignment, urgency, and NSO capacity for lead routing
Establish and enforce lead distribution standards aligned with the 2:1 NSO coverage model
Monitor lead flow, response time, and conversion trends
Own and refine national sales operational processes affecting revenue execution and pipeline health
Partner with National Sales Leadership to optimize NSO productivity
Identify operational risks, inefficiencies, and scalability constraints and implement corrective actions
Ensure CRM accuracy, pipeline hygiene, and adherence to sales processes
Facilitate email introductions connecting clients with assigned National Sales Directors
Generate sales proposals based on Sales Director direction and deliver drafts for review
Conduct weekly pipeline reviews and execute structured follow-up
Support escalation of qualified opportunities to hot lead status
Close or decline opportunities in Delphi with documentation and rationale

Requirements

What you’ll need

Strong understanding of group sales processes and sales funnel management
High proficiency with CRM systems, particularly Delphi
Strong organizational skills and attention to detail
Ability to exercise sound judgment in prioritization and lead routing
Excellent written communication and cross-functional coordination skills
Ability to manage multiple opportunities simultaneously in a fast-paced environment
2-3 Years Experience in High Volume Hotel Sales Office Management
Strong working knowledge of Salesforce, Delphi, Cvent
Analytical and Reporting Skills
Ability to perform each essential duty satisfactorily
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions