Pacific Hospitality Group

Social Media Manager

• Lead the social media operating model across Pacific Hospitality Group properties and outlets
• Own multiple social media channels across Pacific Hospitality properties and collaborate with Stay Golden by Meritage Collection
• Own the AI-agent flow from content request through review, routing, and publishing
• Manage social calendars, publishing schedules, campaign rollouts, and daily channel operations through Sprout Social
• Own organic content engagement across assigned channels
• Plan and manage Facebook Events for activations, restaurant programming, seasonal experiences, and approved initiatives
• Coordinate content needs and capture requests with Property Marketing Leads
• Size and prepare images for social publishing and create supporting social assets
• Source and organize video assets for Reels and other short-form formats
• Oversee organic content boosting and platform optimization
• Review AI-generated content for accuracy, brand voice, platform fit, legal or reputational concerns, and strategic alignment
• Monitor platform trends, competitor activity, audience sentiment, algorithm changes, and emerging opportunities
• Research social, hospitality, luxury, travel, restaurant, and competitive-set trends and upload relevant compset data
• Own monthly and quarterly social reporting through Sprout Social
• Translate performance data into insights, optimization recommendations, and channel or property-level actions
• Build consistent KPI definitions and reporting practices across the portfolio
• Track strategic objectives and communicate risks, opportunities, and decisions to stakeholders
• Partner with the Corporate Brand & Content Manager on content strategy, brand positioning, campaigns, creative direction, and governance
• Build relationships with Property Marketing Leads, hotel teams, restaurant teams, and agency or vendor partners
• Advise stakeholders on platform best practices, social-first storytelling, community response, and content readiness
• Provide strategic support for openings, activations, promotions, events, and other social amplification opportunities

Corporate Social Media Manager

Sales Operations Manager

• Provide strategic leadership and operational oversight for the National Sales Operations collective
• Directly supervise three Sales Operations Associates
• Establish operational priorities, workflows, service-level expectations, and coverage models
• Allocate and rebalance Associate workloads based on lead volume, opportunity complexity, NSO capacity, and business priorities
• Provide coaching, performance feedback, and development guidance
• Serve as escalation point for complex operational, routing, or client-facing issues
• Oversee national lead merchandising strategy and inbound opportunity distribution
• Evaluate lead complexity, revenue potential, account alignment, urgency, and NSO capacity for lead routing
• Establish and enforce lead distribution standards aligned with the 2:1 NSO coverage model
• Monitor lead flow, response time, and conversion trends
• Own and refine national sales operational processes affecting revenue execution and pipeline health
• Partner with National Sales Leadership to optimize NSO productivity
• Identify operational risks, inefficiencies, and scalability constraints and implement corrective actions
• Ensure CRM accuracy, pipeline hygiene, and adherence to sales processes
• Facilitate email introductions connecting clients with assigned National Sales Directors
• Generate sales proposals based on Sales Director direction and deliver drafts for review
• Conduct weekly pipeline reviews and execute structured follow-up
• Support escalation of qualified opportunities to hot lead status
• Close or decline opportunities in Delphi with documentation and rationale

Corporate Social Media Manager

National Sales Operations Manager