Documentation Executive

Pacific International Lines (PTE) Ltd

. Facilitate the movement of export and import cargo and maintain customer satisfaction .

Posted 10/8/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in export and import documentation processes, ensuring compliance with Ecuadorian customs laws and regulations. Proficient in customer service within the shipping and logistics industry, with strong communication and organizational skills to manage high-pressure situations effectively.

Highest-signal resume keywords

Bachelor’s Degree In International BusinessExperience In Sea Shipping DocumentationKnowledge Of Ecuadorian Customs LawsProficiency In Preparing Bills Of LadingFamiliarity With Shipping And Logistics Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export And Import DocumentationCustoms ComplianceShipping Documentation SupportCargo ValidationPreparation Of Bills Of LadingInvoicing ProceduresKnowledge Of IncotermsMaritime And Air OperationsDocumentation Processing SoftwareLMS Exception Processing

Soft Skills

Strong Communication SkillsCustomer-Centric MindsetNegotiation SkillsTeam SpiritAdaptability

Tools & Technologies

MS OfficeShipping And Logistics Software

Industry Keywords

Export And Import CargoCustomer SatisfactionCustoms ReferencesOperational/Logistics SchedulesHigh-Pressure Situations

About the role

Key responsibilities & impact

Facilitate the movement of export and import cargo and maintain customer satisfaction
Respond immediately to customer inquiries
Provide timely information to Customs and terminals, as well as paperwork and electronic data to various locations
Provide shipping documentation support and ensure accurate, timely issuance of shipping documents
Handle all documentation matters covering export and import processes and follow up on port and customs processes
Transmit manifests, corrections, retransmissions, and cargo releases
Coordinate with ports, warehouses, shipping lines, freight forwarders, customs, and back-office shared service centers
Ensure accurate and timely completion of shipping documents to facilitate customer release
Coordinate with internal stakeholders and Shared Services Centers to complete and release documents, reduce errors, and increase productivity
Submit Customs references on time and gather required information before cut-off dates
Ensure charges are invoiced promptly and invoicing procedures are followed
Close vessels and complete manifests
Maintain current knowledge of export and import customs requirements and ensure compliance
Monitor exceptions and ensure back-office queries are handled promptly
Monitor outstanding revenue and coordinate with involved parties to ensure shipments are invoiced correctly and on time
Process shipment-related exceptions in LMS

Requirements

What you’ll need

Bachelor’s degree in International Business, Logistics, or related field
Experience in customer service within the shipping or logistics industry
Experience in sea shipping documentation
Knowledge of Ecuadorian customs laws and regulations
Previous experience with documentation processing software
Proficiency in preparing all types of Bills of Lading (MBL and HBL)
Experience validating cargo and shipment information
Intermediate spoken English and strong technical written English
Availability to work operational/logistics schedules
Knowledge of maritime and air import and export operations
Knowledge of Incoterms and documents related to import and export operations
Organized and able to follow regulations and procedures in a strictly regulated environment
Strong communication, negotiation, and interpersonal skills
Team spirit and adaptability
Proficiency in MS Office
Customer-centric mindset with excellent communication skills
Ability to multitask and handle high-pressure situations
Familiarity with shipping and logistics software
Proactive and solution-oriented approach
Team player with a collaborative attitude
Brazilian nationality or current legal right to work in Brazil

Benefits

Comp & perks

Opportunities for professional growth and development
Work in a dynamic and collaborative environment
Opportunity to work with colleagues from different cultures and communities
Equal opportunity employer committed to diversity and an inclusive environment