Documentation Executive

Pacific International Lines (PTE) Ltd

. Facilitate the movement of export and import cargo and maintain customer satisfaction .

Posted 11/12/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing export and import documentation processes, ensuring compliance with Ecuadorian customs laws and regulations. Proficient in customer service within the shipping and logistics industry, with strong communication and negotiation skills.

Highest-signal resume keywords

Bachelor's Degree In International BusinessExperience In Sea Shipping DocumentationKnowledge Of Ecuadorian Customs LawsProficiency In Preparing Bills Of LadingFamiliarity With Shipping And Logistics Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping Documentation SupportExport And Import Processes ManagementCustoms ComplianceCargo ValidationInvoicing ProceduresPreparation Of Bills Of LadingKnowledge Of IncotermsDocumentation Processing SoftwareMonitoring Outstanding RevenueProcessing Shipment-Related Exceptions

Soft Skills

Strong Communication SkillsNegotiation SkillsInterpersonal SkillsTeam SpiritAdaptabilityCustomer-Centric MindsetAbility To MultitaskProactive ApproachSolution-Oriented MindsetCollaborative Team-Player Attitude

Tools & Technologies

MS OfficeShipping And Logistics SoftwareLMS

Industry Keywords

Export And Import OperationsMaritime OperationsAir Import And Export OperationsCustoms RequirementsShipping LinesFreight ForwardersBack-Office Shared Service Centers

About the role

Key responsibilities & impact

Facilitate the movement of export and import cargo and maintain customer satisfaction
Respond promptly to customer inquiries
Provide timely information to Customs and terminals, as well as paperwork and electronic data to various locations
Provide shipping documentation support and ensure accurate, timely issuance of shipping documents
Manage documentation matters for export and import processes and follow up on port and customs processes
Transmit manifests, corrections, retransmissions, and cargo releases
Coordinate with ports, warehouses, shipping lines, freight forwarders, customs, and back-office shared service centers
Ensure accurate and timely completion of shipping documents to facilitate customer release
Coordinate with internal stakeholders in Brazil and Shared Services Centers to complete and release documents, reduce errors, and increase productivity
Ensure Customs references and required information are submitted before cut-off dates
Ensure charges are invoiced on time and invoicing procedures are followed
Ensure vessels are closed and manifests are completed
Maintain current knowledge of export and import customs requirements and ensure compliance
Monitor exceptions and ensure back-office queries are handled promptly
Monitor outstanding revenue and coordinate correct, timely shipment invoicing
Process shipment-related exceptions in LMS

Requirements

What you’ll need

Bachelor’s degree in International Business, Logistics, or related field
Experience in customer service within the shipping or logistics industry
Experience in sea shipping documentation
Knowledge of Ecuadorian customs laws and regulations, including regulations and restrictions
Previous experience with documentation processing software
Proficiency in preparing all types of Bills of Lading (MBL and HBL)
Experience validating cargo and shipment information
Intermediate spoken English and strong technical written English
Availability to work operational/logistics schedules
Knowledge of maritime and air import and export operations
Knowledge of Incoterms and documents related to import and export operations
Ability to follow regulations and procedures in a strictly regulated environment
Strong communication, negotiation, and interpersonal skills
Team spirit and adaptability
Proficiency in MS Office
Customer-centric mindset with excellent communication skills
Ability to multitask and handle high-pressure situations
Familiarity with shipping and logistics software
Proactive and solution-oriented approach
Collaborative team-player attitude
Brazilian nationality or current legal right to work in Brazil

Benefits

Comp & perks

Be part of a leading global carrier with a strong focus on sustainability and innovation
Work in a dynamic and collaborative environment
Opportunities for professional growth and development