Senior Short Term Disability Specialist

Pacific Life Re

. Manage diverse and complex Short Term Disability claims from initial intake through resolution .

Posted 9/21/2026full-timeRemote • Tennessee • United StatesSenior💰 $69,390 - $84,810 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Short Term Disability claims, including adjudication and compliance with relevant regulations such as FMLA, ERISA, HIPAA, and ADA. Proven ability to collaborate with clinical and vocational partners to support return-to-work strategies while maintaining high standards of communication and documentation.

Highest-signal resume keywords

Short Term Disability Claims ManagementClaim AdjudicationRegulatory Compliance (FMLA, ERISA, HIPAA, ADA)Claims Administration PlatformsMentoring and Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Short Term Disability ClaimsClaim AdjudicationRegulatory RequirementsDocumentation SkillsAnalytical SkillsProblem-Solving SkillsWorkflow ManagementTime ManagementDetail OrientationContinuous Improvement

Soft Skills

Effective CommunicationOrganizational SkillsCollaborationAdaptabilityProfessionalism

Tools & Technologies

Claims Administration PlatformsWorkflow/Documentation Tools

Industry Keywords

FMLAERISAHIPAAADADisability ClaimsReturn-to-Work Strategies

About the role

Key responsibilities & impact

Manage diverse and complex Short Term Disability claims from initial intake through resolution
Make timely, fair, and accurate decisions based on policy provisions
Collaborate with clinical and vocational partners on return-to-work strategies and benefit eligibility
Serve as a subject matter expert on Short Term Disability claim practices
Contribute to internal procedures, workflows, and system requirements
Apply disability contract provisions, exclusions, riders, waivers, and regulatory requirements
Document decisions and interactions accurately and communicate with claimants, employers, and internal stakeholders
Mentor and support onboarding of new team members
Collaborate with Compliance, Legal, Intake/Admin, Clinical and Vocational Services, and other business units
Identify process gaps and contribute to continuous improvement and enterprise initiatives
Adapt to changing priorities, business needs, and regulatory requirements
Maintain confidentiality, professionalism, and integrity

Requirements

What you’ll need

College degree or equivalent experience preferred
Minimum 3 years of experience handling Short Term Disability claims
Strong understanding of Short Term Disability claim adjudication and relevant federal/state regulations, including FMLA, ERISA, HIPAA, and ADA
Experience partnering with clinical/vocational professionals to support return-to-work efforts and complex decision-making
Effective verbal and written communication skills
Demonstrated problem-solving and analytical skills
Highly organized and detail-oriented; able to manage competing priorities
Proven ability to mentor peers and support a collaborative team environment
Proficiency with claims administration platforms and workflow/documentation tools
Ability to work independently and exercise sound judgment
Commitment to continuous learning and improvement
Strong time management and ability to thrive in a fast-paced, evolving environment
Experience supporting cross-functional or enterprise initiatives and change management efforts

Benefits

Comp & perks

Medical, Dental, Vision, and Wellbeing Reimbursement Account
Paid Time Off
Holiday Schedules
Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match
Additional 401k contribution regardless of participation
Flexible benefits tailored to employee needs
Additional incentive pay eligibility