Field Network Technician

Pacific Office Automation

. Troubleshoot and diagnose customers' network connectivity with desktops, laptops, servers, firewalls, switches, and wireless access points .

Posted 9/22/2026full-timePhoenix • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving skills and a commitment to customer service while effectively troubleshooting network connectivity issues across various devices. Proficient in networking protocols and technical support for Windows and MAC operating systems.

Highest-signal resume keywords

Network TroubleshootingCustomer ServiceNetworking ProtocolsTechnical SupportVOIP Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Analysis ToolsVPNRoutingPortsTCP/IPWindows 10MAC OSServer VersionsTechnical SupportComputer Knowledge

Soft Skills

Problem-SolvingCommunication SkillsFast-Paced Environment Adaptability

Certifications & Qualifications

Network+A+Microsoft MD-100Microsoft MD-101

Tech Stack

Tools & technologies

FirewallsTCP/IPVoIP

About the role

Key responsibilities & impact

Troubleshoot and diagnose customers' network connectivity with desktops, laptops, servers, firewalls, switches, and wireless access points
Communicate with customers via phone, email, and other channels to gather troubleshooting information
Work closely with sales representatives, customers, and remote technicians to resolve network-related problems
Contribute to a dynamic department and culture focused on customer success

Requirements

What you’ll need

Some computer knowledge mixed with a willingness and capability to learn
Natural problem-solving ability combined with a passion for fantastic customer service
Excellent written and oral communication skills
Ability to work in a fast-paced environment
Associate's degree preferred, but not required
VOIP technology experience a plus
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Network+, A+, Microsoft MD-100, Microsoft MD-101 certifications are a plus
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

Benefits

Comp & perks

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Training and certification opportunities to keep up with changing technology