Pacific Office Automation

Technician

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Complete service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop working knowledge of Onyx software and RIP systems to support customer print production environments
• Understand how RIP software manages print production and assist customers with general operational questions
• Participate in ongoing training programs
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment

Wide Format Service Technician – Traveling

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
• Complete service calls according to company standards and service agreements
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
• Develop working knowledge of Onyx software and RIP systems to support customer print production environments
• Participate in ongoing training programs to remain current on products, software, and service procedures
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation
• Work effectively in a fast-paced, customer-focused environment

• Provide phone and onsite technical support to customers
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
• Complete equipment installations, deinstallations, relocations, and customer operator training
• Follow up after installations to verify customer expectations and equipment operation
• Manage and coordinate installations, including confirming power, forklift scheduling, and RIP software compatibility
• Complete service calls according to company standards and service agreements
• Advise customers on equipment, color management, and production workflows
• Develop working knowledge of Onyx software and RIP systems
• Participate in ongoing product, software, and service-procedure training
• Support sales teams by identifying upgrade opportunities and assisting with technical evaluations
• Maintain accurate service records and documentation

Network Engineer

• Troubleshoot and diagnose customers' network connectivity with desktops, laptops, servers, firewalls, switches, and wireless access points
• Communicate with customers via phone, email, and other channels to gather troubleshooting information
• Work closely with sales representatives, customers, and remote technicians to resolve network-related problems
• Contribute to a dynamic department and culture focused on customer success

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Wide Format Service Technician – Traveling

Field Network Technician