IT Services Field Technician

Pacific Office Automation

. Respond to onsite service requests for desktops, laptops, printers, and network infrastructure .

Posted 11/5/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSenior💰 $20 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting IT issues across Windows, macOS, and networking environments while providing exceptional customer service. Proficient in documenting solutions and collaborating with teams to meet service level agreements.

Highest-signal resume keywords

Technical TroubleshootingWindows 10/11 SupportNetworking ConceptsCompTIA A+ CertificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportDesktop SupportHelp Desk ExperienceNetwork AnalysisVPN KnowledgeTCP/IPWindows Server SupportMacOS SupportVOIP TechnologyEquipment Installation

Soft Skills

Problem-SolvingCommunication SkillsCustomer-FocusedAdaptabilityCollaboration

Tools & Technologies

ConnectWiseTicketing SystemsRemote Support Tools

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft MD-102

Industry Keywords

Field IT SupportService Level AgreementsTechnical DocumentationProcess ImprovementOnsite Support

Tech Stack

Tools & technologies

MacOSSaltStackTCP/IPVoIP

About the role

Key responsibilities & impact

Respond to onsite service requests for desktops, laptops, printers, and network infrastructure
Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments
Support customers via phone, email, and ticketing systems
Gather information and provide status updates
Collaborate with the MITS Service Desk team, field leadership, and customers to resolve technical issues
Document troubleshooting steps, solutions, and outcomes in ConnectWise
Meet Service Level Agreements by responding promptly and resolving issues on the first visit whenever possible
Maintain professional communication and customer service during site visits
Perform onsite equipment handling and installation
Identify process improvement opportunities and share findings with the technical team
Travel throughout the Salt Lake, UT metropolitan area to customer sites
Work independently in the field with remote support from the MITS Service Desk and field leadership

Requirements

What you’ll need

Strong problem-solving ability and passion for technical troubleshooting
Excellent written and oral communication skills
Ability to work in a fast-paced, customer-focused environment
Reliable transportation to service multiple customer locations across the Salt Lake, UT area
Willingness to learn and grow with new technologies
Associate degree in IT, Computer Science, or related field preferred
Prior experience in field IT support, desktop support, or Help Desk roles preferred
Knowledge of networking concepts, including VPN, routing, TCP/IP, and network analysis tools preferred
Experience supporting Windows 10/11, Windows Server, or macOS environments preferred
Familiarity with VOIP technology or IP telephony systems preferred
IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft MD-102 preferred
Experience with ticketing systems and remote support tools preferred
Ability to lift/carry up to 50 lbs
Standard hours are Monday–Friday, with occasional after-hours support for emergencies

Benefits

Comp & perks

Long-term employment focus with training and certifications
Career progression opportunities
Comprehensive health benefits: Medical, Dental, Vision, and Life Insurance
Matched 401(k)
PTO, Vacation, and Sick Leave
FSA/HSA programs
Tuition reimbursement and certification support
Company vehicle assignment
Mentorship opportunities