IT Services Field Technician

Pacific Office Automation

. Respond to onsite service requests for desktops, laptops, printers, and network infrastructure .

Posted 11/10/2026full-timeSalem • Oregon • United StatesMid-LevelSenior💰 $20 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting IT issues across Windows, macOS, and networking environments while providing exceptional customer service and communication. Proficient in using ticketing systems and remote support tools to meet service level agreements and improve processes.

Highest-signal resume keywords

IT Support ExperienceWindows 10/11 SupportNetworking Concepts KnowledgeCompTIA A+ CertificationCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnical SupportNetwork AnalysisWindows Server SupportEquipment InstallationVPN ConfigurationTCP/IP KnowledgeMulti-Site NetworkingVOIP Technology FamiliarityRemote Support Tools

Soft Skills

Problem-Solving AbilityExcellent Communication SkillsCustomer-Focused MindsetAbility to Work IndependentlyWillingness to Learn

Tools & Technologies

ConnectWiseTicketing SystemsRemote Support ToolsNetwork InfrastructureIP Telephony Systems

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft MD-102

Industry Keywords

Field IT SupportDesktop SupportHelp Desk RolesService Level AgreementsCustomer Locations

Tech Stack

Tools & technologies

MacOSTCP/IPVoIP

About the role

Key responsibilities & impact

Respond to onsite service requests for desktops, laptops, printers, and network infrastructure
Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments
Support customers via phone, email, and ticketing systems
Gather information and provide status updates
Collaborate with the MITS Service Desk, field leadership, and customers to resolve technical issues
Document troubleshooting steps, solutions, and outcomes in ConnectWise
Meet SLAs through prompt responses, status updates, and first-visit resolution where possible
Provide professional communication and customer service during site visits
Perform onsite equipment handling and installation
Identify process improvement opportunities and share findings with the technical team
Work independently at customer locations with remote support from the MITS Service Desk and field leadership

Requirements

What you’ll need

Strong problem-solving ability and passion for technical troubleshooting
Excellent written and oral communication skills
Ability to work in a fast-paced, customer-focused environment
Reliable transportation to service multiple customer locations across the Salem, OR area
Willingness to learn and grow with new technologies
Associate degree in IT, Computer Science, or related field (preferred)
Prior experience in field IT support, desktop support, or Help Desk roles (preferred)
Knowledge of networking concepts including VPN, routing, TCP/IP, and network analysis tools (preferred)
Experience supporting Windows 10/11, Windows Server, or macOS environments (preferred)
Familiarity with VOIP technology or IP telephony systems (preferred)
IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft MD-102 (preferred)
Experience with ticketing systems and remote support tools (preferred)
Ability to lift/carry up to 50 lbs
Ability to travel regularly to customer sites throughout the Salem, OR metropolitan area
Availability for Monday–Friday hours and occasional after-hours emergency support

Benefits

Comp & perks

Long-term employment focus with training and certifications
Career progression opportunities
Comprehensive health benefits: Medical, Dental, Vision, and Life Insurance
Matched 401(k)
PTO, Vacation, and Sick Leave
FSA programs
Company vehicle assignment
Collaborative team culture and mentorship opportunities