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Pacific Office Automation

IT Technical Account Manager

Pacific Office Automation

. Manage an assigned portfolio of clients within the Managed IT Services division .

Posted 11/10/2026full-timeBeaverton • Oregon • United StatesMid-LevelSenior💰 $60,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management, IT Strategy Development, and Client Relationship Management, with a strong focus on aligning technology with business objectives. Proficient in managing complex IT environments and providing actionable solutions to enhance client satisfaction and retention.

Highest-signal resume keywords
Technical Account ManagementIT BudgetingTechnology Roadmap DevelopmentC-Level Executive PresentationsCloud and Infrastructure Technologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT BudgetingTechnology Roadmap DevelopmentROI AnalysisCloud TechnologiesNetwork SecurityMicrosoft Windows ServerMicrosoft 365VPN KnowledgeVMwareEndpoint Security
Soft Skills
Customer ServiceAnalytical CommunicationOrganizational SkillsCollaborationPressure Management
Tools & Technologies
Microsoft WindowsMacOSMicrosoft SQLWatchGuardSonicWallCiscoAzureGoogle WorkspaceMerakiSIEM
Certifications & Qualifications
Security+Network+Azure/Microsoft 365 Cloud Credentials
Industry Keywords
Managed IT ServicesGRC FrameworksHIPAAPCICMMCCIS ControlsNISTTechnical Business ReviewsClient RetentionMSP Experience

Tech Stack

Tools & technologies
AzureCloudCyber SecurityMacOSSQLVMware

About the role

Key responsibilities & impact
  • Manage an assigned portfolio of clients within the Managed IT Services division
  • Serve as a technical and consultative resource for clients
  • Work closely with Sales Engineers, Helpdesk, Onboarding, and Project Delivery teams
  • Ensure clients effectively leverage, maintain, and evolve their IT environments
  • Act as a trusted advisor aligning technology with business goals
  • Drive IT strategy and develop technology roadmaps
  • Present to executives and conduct Technical Business Reviews
  • Provide proactive communication, planning, and relationship management
  • Guide business leaders through complex IT decisions
  • Reframe IT challenges into actionable solutions
  • Manage client escalations and support client retention

Requirements

What you’ll need
  • 5+ years of experience in Technical Account Management, vCIO, IT Director, or Senior IT Consultant roles
  • Proven experience with IT budgeting, strategic planning, and technology roadmap development
  • Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
  • Strong understanding of ROI analysis and cost-benefit justification for IT investments
  • Ability to translate complex technical concepts into business language
  • Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
  • Strong aptitude for customer service and client retention
  • Excellent verbal, written, and analytical communication skills
  • Highly organized with the ability to manage multiple priorities effectively
  • Ability to remain composed and focused under pressure while managing client escalations
  • Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
  • MSP experience strongly preferred
  • Familiarity with GRC frameworks such as HIPAA, PCI, or CMMC
  • Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
  • Relevant technical certifications such as Security+, Network+, or Azure/Microsoft 365 Cloud credentials are preferred
  • Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience, preferred
  • Proficiency with Microsoft Windows and macOS environments
  • Knowledge of Microsoft Windows Server / Active Directory
  • Knowledge of Microsoft 365 / Azure / Google Workspace
  • Knowledge of Microsoft SQL / Exchange Online
  • Experience with WatchGuard, SonicWall, Cisco, or similar firewall platforms
  • Knowledge of VPN and RDS remote access
  • Knowledge of VMware and Microsoft Hyper-V virtualization
  • Knowledge of Aruba, WatchGuard, and Meraki wireless platforms
  • Knowledge of endpoint security, EDR, cloud backup solutions, and SIEM

Benefits

Comp & perks
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off (Vacation, Sick Leave, Holidays)
  • Monthly Car Allowance
  • FSA Programs
  • Company events
  • Recognition trips
  • Training and certification opportunities
  • Growth opportunities
  • Collaborative team environment