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Pacific Office Automation

Tier I Helpdesk Technician – On-Site

Pacific Office Automation

. Remotely troubleshoot and diagnose customers’ network connectivity, PC, VOIP, and server issues .

Posted 11/3/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing technical support for network connectivity, PC, VOIP, and server issues. Familiar with System Administration and Microsoft Office 365 in a fast-paced IT environment.

Highest-signal resume keywords
Problem SolvingSystem AdministrationMicrosoft Office 365Technical SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System AdministrationNetwork TroubleshootingPC TroubleshootingVOIP TroubleshootingServer Issues Diagnosis
Soft Skills
Problem SolvingCommunication SkillsAdaptabilityTeam Collaboration
Certifications & Qualifications
Associates DegreeBachelor's Degree
Industry Keywords
IT SupportTechnical SupportCustomer ServiceFast-Paced Environment

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Remotely troubleshoot and diagnose customers’ network connectivity, PC, VOIP, and server issues
  • Work closely with sales representatives and VOIP engineers to resolve issues
  • Work with customers to troubleshoot issues
  • Join Pacific Office Automation’s growing and dynamic IT team

Requirements

What you’ll need
  • Associates or Bachelor’s degree
  • 1-2 years professional IT experience mixed with a willingness and capability to learn
  • Ability to problem solve
  • Some System Administration experience
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment
  • Working knowledge of Microsoft Office 365
  • Ability to work Monday–Friday, 8am–5pm
  • Must work on-site in either Beaverton, Oregon, or Phoenix, Arizona

Benefits

Comp & perks
  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • HSA Programs
  • Training and certification opportunities
  • Full-time employment