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Wide Format Service Technician – Traveling
Pacific Office Automation. Provide phone and onsite technical support to customers .
Posted 10/15/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $30 - $38 per hourWebsite
About the role
Key responsibilities & impact- Provide phone and onsite technical support to customers
- Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
- Complete equipment installations, deinstallations, relocations, and customer operator training
- Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
- Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
- Complete service calls according to company standards and service agreements
- Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
- Develop working knowledge of Onyx software and RIP systems to support customer print production environments
- Understand how RIP software manages print production and assist customers with general operational questions
- Participate in ongoing training programs to remain current on products, software, and service procedures
- Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
- Maintain accurate service records and documentation
- Work effectively in a fast-paced, customer-focused environment
Requirements
What you’ll need- 2–6 years minimum of relevant field service experience
- Experience servicing and repairing wide format equipment and related technology
- Experience with Canon wide format print equipment strongly preferred
- Working knowledge of Onyx software and production RIP workflows preferred
- Strong computer and networking knowledge
- Excellent customer service and communication skills
- Strong mechanical, electrical, and troubleshooting abilities
- Strong working knowledge of Windows operating systems and related applications
- Highly motivated with the ability to work independently from a home office environment
- Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States
- Must possess a valid driver's license with a clean driving record
Benefits
Comp & perks- Advancement and growth opportunities into leadership roles
- Collaborative team-oriented environment
- Medical, Dental, Vision, and Life Insurance
- Matched 401(k)
- PTO, Vacation, and Sick Leave
- FSA/HSA programs
- Company vehicle provided for business and personal use
- Ongoing manufacturer training and certification opportunities