Wide Format Service Technician – Traveling

Pacific Office Automation

. Provide phone and onsite technical support to customers .

Posted 10/1/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for wide format print equipment, including diagnostics, troubleshooting, and repairs. Proficient in Onyx software and RIP workflows, with strong customer service and communication skills to ensure customer satisfaction.

Highest-signal resume keywords

Field Service ExperienceWide Format Equipment RepairOnyx Software KnowledgeCustomer Service SkillsMechanical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DiagnosticsTroubleshootingRepairsSoftware UpgradesPreventative MaintenanceColor ManagementProduction WorkflowsWindows Operating SystemsNetworking KnowledgeTechnical Evaluations

Soft Skills

Excellent Communication SkillsHighly MotivatedAbility to Work IndependentlyCustomer-Focused

Tools & Technologies

Onyx SoftwareRIP SystemsProduction Print Equipment

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Field ServiceWide Format PrintingTechnical SupportService RecordsInstallation Coordination

About the role

Key responsibilities & impact

Provide phone and onsite technical support to customers
Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment
Complete equipment installations, deinstallations, relocations, and customer operator training
Follow up with customers after installations to ensure expectations have been met and equipment is operating properly
Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility
Complete service calls according to company standards and service agreements
Assist customers with equipment-related questions and provide guidance regarding color management and production workflows
Develop working knowledge of Onyx software and RIP systems to support customer print production environments
Participate in ongoing training programs to remain current on products, software, and service procedures
Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations
Maintain accurate service records and documentation
Work effectively in a fast-paced, customer-focused environment

Requirements

What you’ll need

2–6 years minimum of relevant field service experience
Experience servicing and repairing wide format equipment and related technology
Experience with Canon wide format print equipment strongly preferred
Working knowledge of Onyx software and production RIP workflows preferred
Strong computer and networking knowledge
Excellent customer service and communication skills
Strong mechanical, electrical, and troubleshooting abilities
Strong working knowledge of Windows operating systems and related applications
Highly motivated with the ability to work independently from a home office environment
Ability and willingness to travel approximately 50% of the time, primarily throughout the Central and Eastern United States
Must possess a valid driver's license with a clean driving record

Benefits

Comp & perks

Advancement and growth opportunities into leadership roles
Collaborative team-oriented environment
Medical, Dental, Vision, and Life Insurance
Matched 401(k)
PTO, Vacation, and Sick Leave
FSA/HSA programs
Company vehicle provided for business and personal use
Ongoing manufacturer training and certification opportunities
Home-based work arrangement