Branch Manager

Pacific Service Credit Union

. Manage staffing, including hiring, training, cross-training, counseling, performance evaluation, and discipline .

Posted 9/22/2026full-timePleasant Hill • California • United StatesMid-LevelSenior💰 $91,000 - $119,385 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in credit union operations, including member interactions, product knowledge, and compliance with regulatory requirements. Proven ability to lead teams, develop local-market growth strategies, and manage performance through effective coaching and feedback.

Highest-signal resume keywords

Credit Union OperationsTeam LeadershipBusiness DevelopmentRegulatory CompliancePerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementNeeds AssessmentLoan Application ProcessingData-Driven Process ImprovementAudit ManagementMicrosoft Office Suite ProficiencySymitar Software Knowledge

Soft Skills

Interpersonal CommunicationConflict ResolutionCoaching and DevelopmentPresentation Skills

Certifications & Qualifications

NMLS Compliance

Industry Keywords

Bank Secrecy ActAnti-Money Laundering LawsUSA PATRIOT ActTrustsPOAsIRAsFiduciary Accounts

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

Manage staffing, including hiring, training, cross-training, counseling, performance evaluation, and discipline
Lead branch employees through daily leadership, coaching, and performance management
Develop and execute local-market growth strategies
Ensure professional, timely, accurate, and engaging member interactions
Analyze member needs and align solutions with products and services to meet branch goals
Lead teams through change and resolve high-pressure situations
Support team-member career development through coaching, feedback, and professional development
Serve as a local-market brand ambassador and lead business and community development initiatives
Assist members and non-members with transactions, account maintenance, and fraud assistance
Conduct needs assessments and process and fund loan applications in compliance with NMLS requirements
Resolve escalated member concerns and complex sensitive situations
Maintain expert knowledge of credit union products and complex account types, including Trusts, POAs, IRAs, and fiduciary accounts
Manage audit checklist activities and daily, monthly, and quarterly audit responsibilities
Reconcile and balance the vault, cash recycler, ATM, and individual cash drawers
Recommend and implement data-driven process improvements and technology enhancements
Set team goals, provide feedback, and conduct performance evaluations
Support enterprise-wide product, cost optimization, and process improvement initiatives
Assist with annual plan and budget creation and implementation
Ensure compliance with internal policies and applicable laws and regulations
Provide backup and support to the VP and perform special projects as directed

Requirements

What you’ll need

High School diploma or equivalent, required
College degree in business, marketing, sales, or another related business discipline, preferred
Minimum three (3) years within a supervisory role at a credit union, bank, or related field, required
Proven experience coaching and developing individual employees and teams to success
Demonstrated business and community development experience, including brand ambassadorship at local businesses and community events and prospecting new business partnerships
Ability to manage projects independently, follow through to completion, and meet deadlines in a fast-paced environment
Proven experience managing cross-functional projects
Ability to deliver presentations to large and small groups
Strong interpersonal and professional communication skills with employees, members, and executive leadership, in person, by phone, or email
Ability to handle and resolve difficult or escalated situations professionally and tactfully
Solid knowledge of credit union operations, products and services, policies, and applicable regulatory requirements
Experience representing an organization or brand in the community and with business partners, including sourcing and cultivating new business relationships
Experience leading diverse work teams, required
Excellent oral and written communication skills, required
Proficiency in computer programs such as Microsoft Office Suite
Knowledge of Symitar software system, preferred
Ability to hear and comprehend spoken communication in person and over the phone
Ability to view computer screens and read documentation clearly and accurately
Ability to speak clearly and effectively
Proficient use of hands and fingers for typing, office equipment, and documents
Ability to sit or stand at a workstation for extended periods
Ability to move within the office environment for meetings or colleague assistance
Ability to occasionally lift and carry materials up to 30 lbs
Ability to work standard branch hours Monday through Friday
Less than 50% local travel required
Compliance with security, confidentiality, regulatory requirements, anti-money laundering laws, Bank Secrecy Act, OFAC regulations, and USA PATRIOT Act

Benefits

Comp & perks

100% employer-paid medical, dental, vision, disability and basic life insurance for full-time employees
Low monthly premium for eligible dependents
Employer contribution of 3% of base salary to 401(k), regardless of employee contribution
75% match on contributions up to the first 3% of eligible compensation, increasing up to 6% after three years of service
Annual organizational-goal bonus program
Tuition reimbursement after six months of service
Employee recognition program
Employee referral bonus
Monthly student loan repayment assistance after six months of service
Consumer loan rate discount
More than two weeks of vacation per year
11 paid holidays
10 days of sick leave
In-person interview or live Zoom meeting option
Adjustable sit/stand desk options may be available