Pacific Service Credit Union

Manager

• Manage staffing, including hiring, training, cross-training, counseling, performance evaluation, and discipline
• Lead branch employees through daily leadership, coaching, and performance management
• Develop and execute local-market growth strategies
• Ensure professional, timely, accurate, and engaging member interactions
• Analyze member needs and align solutions with products and services to meet branch goals
• Lead teams through change and resolve high-pressure situations
• Support team-member career development through coaching, feedback, and professional development
• Serve as a local-market brand ambassador and lead business and community development initiatives
• Assist members and non-members with transactions, account maintenance, and fraud assistance
• Conduct needs assessments and process and fund loan applications in compliance with NMLS requirements
• Resolve escalated member concerns and complex sensitive situations
• Maintain expert knowledge of credit union products and complex account types, including Trusts, POAs, IRAs, and fiduciary accounts
• Manage audit checklist activities and daily, monthly, and quarterly audit responsibilities
• Reconcile and balance the vault, cash recycler, ATM, and individual cash drawers
• Recommend and implement data-driven process improvements and technology enhancements
• Set team goals, provide feedback, and conduct performance evaluations
• Support enterprise-wide product, cost optimization, and process improvement initiatives
• Assist with annual plan and budget creation and implementation
• Ensure compliance with internal policies and applicable laws and regulations
• Provide backup and support to the VP and perform special projects as directed

Branch Manager