Human Resources Generalist – Business Partner

Pacific Service Credit Union

. Serve as a primary People Operations Business Partner for assigned Credit Union departments .

Posted 10/27/2026full-timeConcord • California • United StatesMid-LevelSenior💰 $39 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources management, including employee relations, performance management, and compliance with federal and state employment laws. Proficient in HRIS and ATS software, with strong analytical and communication skills to enhance employee experience and organizational effectiveness.

Highest-signal resume keywords

Human Resources ManagementEmployee RelationsPerformance ManagementHRIS ProficiencyFederal Employment Law Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementEmployee RelationsRecruitmentBenefits AdministrationHRIS ProficiencyData AnalysisPolicy InterpretationWorkplace InvestigationsCompliance AuditingConflict Resolution

Soft Skills

Emotional IntelligenceClear CommunicationProblem-SolvingAttention to DetailProject Management

Tools & Technologies

HRIS SoftwareATS SoftwareMicrosoft Office SuiteADP

Certifications & Qualifications

PHR CertificationSHRM-CP Certification

Industry Keywords

Employee ExperienceWorkforce TrendsOrganizational ChangesWorkplace PracticesAnti-Money-Laundering LawsBank Secrecy ActOFAC RegulationsUSA PATRIOT Act

About the role

Key responsibilities & impact

Serve as a primary People Operations Business Partner for assigned Credit Union departments
Build relationships with department leaders and understand operations, workforce needs, staffing challenges, and goals
Advise leaders on employee relations, performance management, staffing, organizational changes, policy interpretation, and people matters
Identify workforce trends, employee concerns, and opportunities to improve team effectiveness and employee experience
Support employee-experience initiatives across the employment lifecycle
Evaluate employee feedback to improve engagement, communication, retention, and workplace practices
Coordinate employee recognition programs and plan employee events, engagement activities, celebrations, and culture-building initiatives
Deliver training such as new-hire orientation, benefits onboarding, workplace conduct, safety, and Credit Union policies
Draft, review, and distribute People Operations communications
Maintain communication channels, calendars, resources, and materials
Partner with hiring managers to clarify staffing needs, requirements, selection criteria, and timelines
Coordinate recruitment with the external recruiting resource and monitor recruitment progress
Provide guidance on workplace concerns, performance issues, policy application, conflict resolution, and corrective action
Conduct or support workplace investigations with the HR Manager
Assist with performance documentation, coaching conversations, and corrective actions
Escalate complex or high-risk matters to the HR Manager or Chief People Officer
Support compliance with federal, state, and local employment laws and regulations
Maintain documentation and records for audits, reporting, investigations, and regulatory compliance
Assist with audits and employment-related reporting
Coordinate workers’ compensation claims and return-to-work or transitional-duty processes
Liaise with employees, leaders, claims administrators, medical providers, and insurance partners
Support HR technology access, testing, implementation, upgrades, troubleshooting, and user support
Maintain HR data accuracy and appropriate access, privacy, and security controls
Develop HR-system instructions, resources, and training
Generate reports and analyze workforce data
Contribute to innovation, continuous improvement, organizational goals, and company culture
Comply with anti-money-laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act
Provide backup support to management and perform special projects as directed

Requirements

What you’ll need

Bachelor’s degree in Human Resources or a related field, or equivalent relevant work experience, required
Four (4) to six (6) years of progressive experience in human resources required, including benefits and leave administration, performance management, employee relations, and recruitment
In-depth knowledge of HR laws, principles, and practices related to federal, state, and local compliance
Extensive knowledge of federal and California employment laws, including wage and hour regulations
High professionalism, discretion, and emotional intelligence when handling sensitive matters
Clear, concise oral and written communication and project management skills
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Ability to exercise independent judgment and make sound daily decisions
Strong attention to detail, analytical, problem-solving, and critical-thinking abilities
Ability to assess complex issues and provide practical, scalable recommendations
Ability to work professionally with all levels of staff, including senior executives, while maintaining confidentiality
Ability to identify workflow improvements and recommend process enhancements
Proficiency in HRIS and ATS software; ADP preferred
Proficiency in Microsoft Office Suite
PHR or SHRM-CP certification highly preferred
Experience with mid-to-large employers preferred
Ability to hear and comprehend spoken communication
Ability to view computer screens and read documentation accurately
Ability to speak clearly and effectively
Proficient typing and office-equipment operation
Ability to sit or stand at a workstation for extended periods
Ability to move within the office environment as needed
Ability to occasionally lift and carry up to 30 lbs.
Monday through Friday schedule, generally 8 a.m. to 5 p.m., with some alternate work schedules
Less than 10% local travel required

Benefits

Comp & perks

97% premium employer-paid medical insurance for full-time employees
100% employer-paid dental, vision, disability, and basic life insurance for full-time employees
Low monthly premium for eligible dependents
3% employer contribution to 401(k) regardless of employee contributions
75% match of contributions up to the first 3% of eligible compensation, increasing up to 6% after three years of service
Annual organizational-goal bonus program
Tuition reimbursement after six months of service
Employee recognition program
Employee referral bonus
Student loan repayment assistance after six months of service
Consumer loan rate discount
More than two weeks of vacation per year
11 paid holidays
10 days of sick leave
Telecommute policy eligibility
Adjustable sit/stand desk options may be available