VP, Commercial Services

Pacific Service Credit Union

. Lead and manage all commercial and business lending operations, including commercial real estate, commercial and industrial lending, commercial loan services, collections, and business deposit services .

Posted 10/31/2026full-timeConcord • California • United StatesLead💰 $194,960 - $274,162 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in commercial lending operations, including loan origination, underwriting, and compliance with regulatory standards. Proven ability to lead teams, manage projects, and develop strategic initiatives that drive business growth and operational efficiency.

Highest-signal resume keywords

Commercial Lending Operations ManagementCommercial Underwriting ExperienceProject Management SkillsRegulatory Compliance KnowledgeTeam Development and Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Loan OriginationLoan ProcessingUnderwritingCollections ManagementBudget ManagementData AnalyticsRisk AssessmentProduct DevelopmentContract NegotiationPerformance Evaluation

Soft Skills

Effective CommunicationRelationship BuildingSelf-StarterTeam MotivationCross-Functional Collaboration

Tools & Technologies

Microsoft Office SuiteSymitar Episys SoftwareLending ToolsData Analytics Tools

Industry Keywords

Commercial Real Estate LendingBusiness BankingCredit Union IndustryBank Secrecy ActOFAC RegulationsUSA PATRIOT ActALCO ParticipationCorporate Compliance

About the role

Key responsibilities & impact

Lead and manage all commercial and business lending operations, including commercial real estate, commercial and industrial lending, commercial loan services, collections, and business deposit services
Guide and collaborate with the Chief Lending Officer on business lending and deposit programs supporting strategic goals
Oversee efficient operation of the commercial services department
Develop long-range strategies and manage department projects and day-to-day operations
Lead commercial loan origination, processing, underwriting, closing/funding, and servicing
Maintain knowledge of legislative and regulatory changes and develop compliant policies and procedures
Assist with the annual department budget and negotiate new and existing contracts
Research and recommend products, services, process improvements, expense reductions, and income-generating initiatives
Develop, train, motivate, hire, counsel, evaluate, cross-train, and discipline department personnel
Set, monitor, and achieve commercial loan and deposit production goals
Evaluate feasibility of new lending products and implement lending program expansion plans
Develop and update underwriting criteria consistent with risk tolerance
Monitor underwriting compliance and effectiveness to mitigate losses
Analyze delinquent loans for modifications or charge-off recommendations
Develop and review reporting procedures for commercial lending and collections
Prepare and analyze reports for senior management and the board of directors
Collaborate with Business Intelligence and Data Analytics initiatives
Lead, mentor, and develop teams while fostering high performance and continuous improvement
Set team goals, provide feedback, and conduct performance evaluations
Lead enterprise-wide product development, cost optimization, and process improvement initiatives
Create, implement, and measure the annual commercial services operational plan and budget
Manage contract negotiations and vendor relationships
Participate in strategic committees including ALCO, enterprise risk, corporate compliance, and disaster recovery/business resumption
Ensure compliance with internal policies, state and federal lending laws, Bank Secrecy Act, OFAC regulations, and USA PATRIOT Act
Provide backup and support to the Chief Lending Officer
Perform special projects and other assigned responsibilities

Requirements

What you’ll need

Bachelor’s degree in business, management, or related field required; degree in other disciplines or equivalent experience may be considered
Minimum ten (10) years of progressively responsible experience within commercial lending and management
Minimum two (2) years of commercial underwriting experience
Demonstrated proficiency in the credit union industry, commercial lending, business banking, and collections rules and regulations
Demonstrated cross-functional project management skills
Strong ability to build relationships and communicate effectively
Self-starter able to complete projects with little supervision and meet deadlines in a fast-paced environment
Experience with lending tools, technologies and data analytics
Multiple years of experience guiding and developing high-performing, diverse teams
Excellent project management skills
Excellent oral and written communication skills
Proficiency in computer programs such as Microsoft Office Suite
Knowledge of Symitar Episys software system preferred
Ability to hear and comprehend spoken communication in person and over the phone
Ability to view computer screens and read documentation with clarity and accuracy
Ability to speak clearly and effectively
Proficient use of hands and fingers for typing, operating office equipment, and handling documents
Ability to sit or stand at a workstation for extended periods
Ability to move within the office environment to attend meetings or assist colleagues
Occasionally able to lift and carry materials weighing up to 30 lbs.
Ability to work Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules
Ability to travel approximately 10–20% within Northern California

Benefits

Comp & perks

97% premium employer-paid medical insurance for full-time employees
100% employer-paid dental, vision, disability and basic life insurance for full-time employees
Low monthly premium for eligible dependents
3% employer 401(k) contribution regardless of employee contribution
75% match on contributions up to the first 3% of eligible compensation, increasing up to 6% after three years of service
Annual bonus program tied to organizational goals
Tuition reimbursement after six months of service
Employee recognition program
Employee referral bonus
Student loan repayment assistance after six months of service
Consumer loan rate discount
More than two weeks of vacation per year for full-time employees
11 paid holidays
10 days of sick leave
Telecommute policy eligibility
Adjustable sit/stand desk options may be available