Senior Property Claims Representative – Large Loss

Pacific Specialty Insurance Company

. Investigate and resolve large-loss, complex homeowner property claims across multiple state jurisdictions .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $41 - $63 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex homeowner property claims, ensuring compliance with state insurance regulations, and effectively communicating with stakeholders. Strong analytical and negotiation skills are essential for resolving claims and maintaining documentation.

Highest-signal resume keywords

Large Loss Insurance Claims ExperienceAdjuster's LicenseAnalytical SkillsNegotiation SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationFile ManagementDecision MakingProblem SolvingDocumentation Management

Soft Skills

Organization SkillsTime ManagementEffective CommunicationAdaptabilityTeam Collaboration

Tools & Technologies

Claims Management SystemsDocument Management Systems

Certifications & Qualifications

Adjuster's License

Industry Keywords

Insurance RegulationsClaims Handling GuidelinesHomeowner Property ClaimsComplex ClaimsModerate Complexity Claims

About the role

Key responsibilities & impact

Investigate and resolve large-loss, complex homeowner property claims across multiple state jurisdictions
Adjust major and complex losses in their entirety, and sometimes standard/moderate complexity losses
Complete thorough and proper claim investigations
Present file information and investigation status to senior leadership during round-table file discussions
Document investigative activity and secure appropriate claim documentation in claims and document management systems
Develop and maintain file summaries and action plans throughout the life of each claim
Submit complex authority requests and manage file expenses
Handle incoming calls in real time when possible and return messages promptly
Ensure compliance with state insurance regulations and company Claims Handling Guidelines
Perform other duties assigned by the manager

Requirements

What you’ll need

Prior large loss to moderate complexity insurance claims experience required
Prior customer service work experience required
Strong analytical skills
Excellent organization and time management skills
Ability to make timely and accurate decisions
Ability to work independently with minimal management oversight
Strong negotiation skills
Comfortable working in a highly productive, team-oriented environment
Maintain an active adjuster's license in states where required
College degree and/or bilingual in Spanish a plus
Must be able to work Pacific Time business hours
Must reside and work outside of California
Critical thinking skills to solve problems
Effective verbal and written communication skills
Ability to prioritize tasks and meet deadlines
Adaptability to changing situations
Ability to sit for extended periods, walk short distances, operate a keyboard and mouse, and talk on the phone

Benefits

Comp & perks

9/80 schedule option, providing every other Friday off
Medical, dental, and vision plans
Life insurance
Disability plans
Retirement plans
401(k) plan with company matching contribution equal to 60% of qualified salary deferral contribution
Flexible work arrangements
Reasonable accommodations for persons with disabilities