Pacific Specialty Insurance Company

Billing Specialist

• Design, develop, modify, debug, and evaluate business applications and programs
• Produce project deliverables and assist with post-implementation support and system enhancements
• Design code and build solutions meeting business and technical requirements
• Engage with the business from design through testing, production, and support
• Solve programming problems to meet business requirements
• Translate technical design specifications into program instructions
• Debug routine programs and prepare program documentation
• Plan and coordinate critical systems and monitoring
• Analyze application failures and recommend corrective actions
• Evaluate system performance and recommend application-processing or resource-utilization improvements
• Ensure architectural integrity and consistency across products
• Present architectural approaches for web, client, server, and other software applications
• Manage Sprint backlogs and keep dashboards updated with required metrics
• Coordinate end-user support
• Create solution options based on system capabilities, standard processes, and industry trends
• Provide documentation, including test plan design, and support development, delivery, test, and business teams
• Manage user and systems administration
• Monitor systems and hardware performance and usage
• Manage the system change process
• Provide estimates of effort and completion timelines
• Review deliverables, support other analysts, and provide knowledge transfer and ad hoc training
• Research production issues and support the Application Support group
• Assist the business in articulating enhancements to resolve issues

Senior Developer – Duck Creek Billing Lead

Claims Specialist

• Investigate and resolve large-loss, complex homeowner property claims across multiple state jurisdictions
• Adjust major and complex losses in their entirety, and sometimes standard/moderate complexity losses
• Complete thorough and proper claim investigations
• Present file information and investigation status to senior leadership during round-table file discussions
• Document investigative activity and secure appropriate claim documentation in claims and document management systems
• Develop and maintain file summaries and action plans throughout the life of each claim
• Submit complex authority requests and manage file expenses
• Handle incoming calls in real time when possible and return messages promptly
• Ensure compliance with state insurance regulations and company Claims Handling Guidelines
• Perform other duties assigned by the manager

Senior Developer – Duck Creek Billing Lead

Senior Property Claims Representative – Large Loss