CRM Analyst

Paciolan

. Implement, configure, and customize Salesforce Sales Cloud for client objectives related to ticket sales, customer service, fundraising/development, and marketing initiatives .

Posted 11/12/2026full-timeUnited StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Sales Cloud administration and configuration, with a strong focus on user training, data integration, and system optimization. Proven ability to manage multiple projects and provide strategic guidance within the ticketing and live entertainment industry.

Highest-signal resume keywords

Salesforce Sales Cloud AdministrationSalesforce Lightning Experience ConfigurationSalesforce Administrator CertificationData Integration SupportAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce ConfigurationCRM ImplementationSalesforce Automation ToolsData TroubleshootingSystem Maintenance

Soft Skills

Strong Verbal CommunicationOrganizational SkillsTraining Non-Technical Users

Tools & Technologies

Salesforce LightningMicrosoft Office SuiteAI-Powered Productivity Tools

Certifications & Qualifications

Salesforce Administrator Certification

Industry Keywords

Ticketing IndustryLive EntertainmentSports EventsClient SupportOperational Processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Implement, configure, and customize Salesforce Sales Cloud for client objectives related to ticket sales, customer service, fundraising/development, and marketing initiatives
Lead Salesforce onboarding, including end-user training and adoption support for Paciolan's Salesforce Lightning platform
Serve as Salesforce administrator for a portfolio of client accounts, managing configuration, maintenance, user support, and enhancements
Provide ongoing consulting and strategic guidance to clients
Support data integrations between Salesforce and Paciolan products and systems
Troubleshoot and resolve system issues, data discrepancies, and configuration challenges
Partner with internal teams to improve product functionality, integrations, and operational processes
Leverage Salesforce administrative tools and platform features to optimize system performance and user experience
Manage multiple priorities and projects while meeting established deadlines
Participate in occasional evening and weekend work as business needs require

Requirements

What you’ll need

2+ years of progressive experience within the ticketing, live entertainment, sports, or events industry
Hands-on experience with Salesforce Sales Cloud administration, CRM implementation, and business systems support
Bachelor’s degree from an accredited college or university, or equivalent combination of education and experience
Salesforce Administrator Certification required or obtained within six months of hire
Experience configuring and supporting Salesforce Lightning Experience
Knowledge of Salesforce automation tools, including Flows and validation rules
Strong analytical, problem-solving, organizational, and troubleshooting skills
Strong verbal and written communication skills with the ability to train and support non-technical users
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
Experience using AI-powered productivity or CRM tools to improve workflows and client outcomes
Ability to participate in occasional evening and weekend work as business needs require

Benefits

Comp & perks

Medical
Dental
Vision
Health Savings Account
Life Insurance and Other Insurance Plans
Flexible Paid Time Off (minimum 10+ days annually)
Parental Leave
20 Paid Holidays
401(k) + Match
Short/Long Term Disability
Annual discretionary bonus and/or sales compensation based on individual and company performance