Senior Forward Deployed Engineer

PackageX

. Work directly with prospects, customers, technology partners, platform, AI, and GTM teams .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring enterprise software platforms and designing complex workflows that drive operational outcomes and business value. Possesses strong customer relationship management skills and the ability to navigate ambiguous environments while delivering high-quality solutions.

Highest-signal resume keywords

Enterprise Software ConfigurationWorkflow Design and ImplementationCustomer Relationship ManagementTechnical DocumentationOperational Workflow Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationAPI IntegrationData Flow ManagementTechnical Solution DesignOperational DiscoverySolution ImplementationTesting and TroubleshootingWorkflow Playbook DevelopmentCommercial ClosingEnterprise Opportunity Progression

Soft Skills

Strong Communication SkillsCustomer-Facing AttitudeCuriosity About LogisticsDetail-OrientedProactive Problem Solving

Tools & Technologies

PackageXWorkflow Automation ToolsIntegration PlatformsTechnical Validation ToolsCustomer Relationship Management Software

Industry Keywords

LogisticsSupply ChainOperational WorkflowsEnterprise SolutionsTechnical Sales

About the role

Key responsibilities & impact

Work directly with prospects, customers, technology partners, platform, AI, and GTM teams
Understand complex physical operations and design and build high-value workflows
Establish ROI and move enterprise opportunities from discovery through commercial close and go-live
Own customer relationships and enterprise opportunities while remaining hands-on in workflow design and configuration
Conduct customer operational and workflow discovery
Design current-state and future-state workflows
Configure PackageX workflows and build hands-on solutions
Set up, test, and technically validate pilots
Articulate technical and business value
Identify and manage technology partner relationships
Develop and progress target accounts from prospecting and discovery through solutioning and close
Build relationships across operational, technical, and executive customer stakeholders
Qualify, progress, and own enterprise opportunities through customer decision and commercial close
Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities
Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process
Configure workflows, rules, forms, logic, automations, and solution components
Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues
Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions
Build repeatable workflow playbooks by industry and use case
Remain involved after close in workflow configuration, technical solution integrity, significant solution changes, and technically complex expansions
Independently run operational and commercial discovery within the first 90 days
Build and demonstrate working PackageX solutions, run successful pilots and executive readouts, and identify reusable workflows and platform patterns

Requirements

What you’ll need

5–8 years in forward-deployed engineering, solutions engineering, technical sales, solutions architecture, or technology consulting
Experience working directly with enterprise customers
Experience configuring or implementing enterprise software platforms from sales discovery to solution design and go-live
Experience owning substantive customer relationships
Ability to connect technical solutions to operational outcomes and business value
Strong commercial aptitude and interest in qualification, executive engagement, opportunity progression, and closing
Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies
Comfortable with APIs, integrations, configuration logic, and technical documentation
Strong communication skills with business and technical stakeholders
Comfortable creating structure in fast-moving, ambiguous environments
Strong curiosity about logistics, supply chain, and physical operations
Customer-facing, hands-on builder mentality
Strong workflow and systems thinking
Strong customer presence and relationship-building ability
High ownership from problem discovery through customer decision
Ability to simplify, configure, and test complex workflows
Comfortable being in the field with customers and in ambiguous environments
Strong documentation discipline and thoughtful, clarifying questions
Low ego, high ownership, proactive, and detail-oriented
Strong bias toward winning a deal and getting customers live

Benefits

Comp & perks

Performance-based bonus tied to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes
Meaningful equity grant aligned with the company’s stage and the scope of the role
Competitive medical, dental, and vision insurance
401(k) plan
Paid time off and company holidays
Remote or hybrid work flexibility, depending on location and business needs