PackageX

Engineer

• Work directly with prospects, customers, technology partners, platform, AI, and GTM teams
• Understand complex physical operations and design and build high-value workflows
• Establish ROI and move enterprise opportunities from discovery through commercial close and go-live
• Own customer relationships and enterprise opportunities while remaining hands-on in workflow design and configuration
• Conduct customer operational and workflow discovery
• Design current-state and future-state workflows
• Configure PackageX workflows and build hands-on solutions
• Set up, test, and technically validate pilots
• Articulate technical and business value
• Identify and manage technology partner relationships
• Develop and progress target accounts from prospecting and discovery through solutioning and close
• Build relationships across operational, technical, and executive customer stakeholders
• Qualify, progress, and own enterprise opportunities through customer decision and commercial close
• Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities
• Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process
• Configure workflows, rules, forms, logic, automations, and solution components
• Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues
• Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions
• Build repeatable workflow playbooks by industry and use case
• Remain involved after close in workflow configuration, technical solution integrity, significant solution changes, and technically complex expansions
• Independently run operational and commercial discovery within the first 90 days
• Build and demonstrate working PackageX solutions, run successful pilots and executive readouts, and identify reusable workflows and platform patterns

Senior Forward Deployed Engineer