Senior Manager – Technical Implementation, Value Realization

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. Lead complex enterprise customer implementations .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $135,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex enterprise customer implementations, managing technical programs, and driving customer adoption and value realization. Proficient in coordinating across multiple teams and stakeholders to ensure successful onboarding and execution of implementation plans.

Highest-signal resume keywords

Technical Implementation ManagementEnterprise SaaS ExperienceProject Management SkillsCustomer-Facing CommunicationImplementation Playbook Development

ATS Keywords

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Hard Skills

Technical Program ManagementValue RealizationWorkflow AutomationAPIsData WorkflowsWMSTMSERPNetSuiteSAP

Soft Skills

Strong Executive PresenceDetail-OrientedProactive Process CreationComfortable in Ambiguous EnvironmentsAccountability Driving

Tools & Technologies

AS400OracleManhattanBlue YonderLogistics Software

Industry Keywords

Enterprise Customer SuccessSupply Chain TechnologyRetail OperationsManufacturingField Operations

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Lead complex enterprise customer implementations
Drive customer adoption, measurable value realization, and long-term account health
Understand complex customer workflows and integrations with operations, IT, product, and executive stakeholders
Manage implementation timelines, risks, milestones, and dependencies
Own enterprise customer implementation plans, onboarding, and go-live execution
Coordinate technical implementation across customer and internal teams
Track workflow adoption, usage, customer health, and implementation risks
Document ROI and value realization
Provide executive-ready customer progress updates
Coordinate across sales, product, engineering, AI, and customer teams
Improve post-sales process discipline, implementation handoff quality, and operating cadence
Identify expansion signals and hand them off to commercial teams
Convert closed-won commitments into structured implementation plans
Manage multiple enterprise implementations simultaneously
Lead implementation calls and drive go-live, adoption, risk, and value milestones
Identify and escalate blockers
Translate customer needs into internal action plans
Capture measurable value, ROI, and customer evidence
Build implementation playbooks and improve post-sales execution
Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders
Travel regularly to customer sites for pilots, implementation, go-live support, executive readouts, and relationship building

Requirements

What you’ll need

6–10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success
Experience managing complex enterprise customers and senior stakeholders
Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation
Strong customer-facing communication, project management, and follow-through
Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems
Able to translate customer requirements into clear execution plans
Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments
Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology
Experience working with AI, computer vision, automation, or workflow platforms
Experience building implementation playbooks and supporting value-based customer conversations
Experience partnering closely with technical teams and enterprise customers
Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems
Strong executive presence and customer-facing communication
Structured, detail-oriented, and operationally disciplined
Comfortable driving accountability across customers and internal teams
Technical enough to understand workflows and integrations
Commercial enough to identify expansion opportunities
Proactive and comfortable creating processes where none exist
Able to operate across executives, operators, IT, engineering, and sales

Benefits

Comp & perks

Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities
Meaningful equity grant
Competitive medical, dental, and vision insurance
401(k) plan
Paid time off and company holidays
Remote or hybrid work flexibility, depending on location and business needs