Client Success Manager

Packetlabs

. Lead strategic review calls focused on outcomes, growth opportunities, and next steps .

Posted 9/19/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$90,000 - CA$120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and relationship management, with a strong focus on aligning client goals with business objectives. Proficient in utilizing CRM platforms and data analysis to drive strategic growth and enhance client engagement.

Highest-signal resume keywords

Client Success ManagementCybersecurity ExperienceCRM ProficiencyData AnalysisConsultative Sales Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Relationship ManagementClient EngagementStrategic GrowthAccount Health MonitoringOutcome Forecasting

Soft Skills

Strong Communication SkillsBusiness AcumenDeep CuriosityCollaborationClient Advocacy

Tools & Technologies

SalesforceHubSpotData-Rich Reporting ToolsDashboards

Industry Keywords

B2B SaaSIT ServicesConsultingCybersecurity

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead strategic review calls focused on outcomes, growth opportunities, and next steps
Coordinate discovery and delivery for returning clients to ensure a seamless experience
Monitor account health and forecast opportunities
Engage clients ahead of typical buying cycles to stay aligned with evolving security objectives
Re-engage dormant accounts and drive strategic growth by checking in on security health and introducing strategies to elevate defenses
Collaborate with Inbound/Outbound peers to reactivate dormant accounts
Act as the voice of the client internally
Collaborate with Client Success, Sales, Marketing, and Operations to align client needs with business objectives
Share client feedback and drive advocacy through reviews, referrals, and testimonials
Identify strategic partners and strengthen trust within existing relationships
Help clients visualize the next stage of security maturity over 12-18 months
Translate complex client needs into clear, actionable business strategies
Support retention, deepen relationships, and foster post-engagement growth

Requirements

What you’ll need

2-5 years of experience in Client Success, relationship management, or consultative sales
Experience in cybersecurity, IT services, B2B SaaS, or consulting is an asset
Proven ability to manage multiple client relationships at once and triage opportunities
Strong written and verbal communication skills across emails, meetings, and documentation
Comfortable diving into and obsessing over data
Familiarity with a CRM platform such as Salesforce or HubSpot
Proven track record of delivering or exceeding measurable client outcomes
Deep understanding that client success means aligning with client goals and reinforcing the value of the work
Deep curiosity, strong business acumen, and a consultative approach to relationship management
Comfortable using CRMs, dashboards, and data-rich reporting tools

Benefits

Comp & perks

Competitive compensation and pay-for-performance
Fully remote in Canada
Ongoing professional growth and development
Paid training and certifications
Participation in corporate, employer-paid benefit plans for you and your family
Wealthsimple GRSP, with corporate matching
Plenty of vacation and personal/sick days
Paid time off for your birthday
Paid time off for professional development activities
Paid time off for volunteering