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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for healthcare information systems and EHR platforms, while ensuring compliance with HIPAA and SOC standards. Proficient in deploying and troubleshooting network infrastructure and cloud-based technologies, with strong communication skills to engage effectively with non-technical stakeholders.
Highest-signal resume keywords
Healthcare IT ExperienceMicrosoft Azure SupportAmazon Web Services (AWS) SupportTechnical Support for EHR PlatformsHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network ConfigurationTroubleshootingOperating Systems SupportCloud-Based TechnologiesTelecommunications SystemsEnd-User Device OptimizationTechnical AssessmentsRisk EvaluationsSecurity Best PracticesIT Best Practices
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationRelationship BuildingProblem SolvingCollaboration
Tools & Technologies
Microsoft OfficeSharePointApple iOSMacOSChromeOSActive DirectoryPSA PlatformsRMM PlatformsPrinter HardwareTelecommunications Technologies
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Cloud+Microsoft FundamentalsITIL 4 Foundation
Industry Keywords
Skilled Nursing FacilitiesSenior Living FacilitiesEHR PlatformsHealthcare Information SystemsCompliance Requirements
Tech Stack
Tools & technologiesAWSAzureCloudiOSMacOS
About the role
Key responsibilities & impact- Provide technical support and infrastructure services across skilled nursing and senior living facilities
- Support and maintain healthcare information systems, EHR platforms, and clinical applications
- Deploy, troubleshoot, and optimize end-user devices, operating systems, network infrastructure, telecommunications systems, and cloud-based technologies
- Partner with facility leadership and healthcare professionals to assess workflow needs and improve system usability
- Implement security best practices and support HIPAA and SOC compliance requirements
- Conduct facility visits, technical assessments, and risk evaluations
- Identify operational issues, security vulnerabilities, modernization opportunities, and continuous improvement initiatives
- Provide responsive technical support and communicate complex technical concepts to non-technical audiences
- Build strong relationships with internal stakeholders and facility teams
- Travel to supported facilities throughout the designated territory, approximately 80% of the time
Requirements
What you’ll need- Minimum of two (2) years of field engineering experience; OR minimum of three (3) years of service desk experience demonstrating continual growth and advancement
- Ability to sit, stand, walk, speak, drive, and work at a computer for extended periods
- Ability to lift and carry up to 25 pounds, including computers, printers, and other IT equipment
- Ability to bend, stoop, run network cables, connect and test networking equipment, and navigate stairs and crawl spaces
- Ability to travel by vehicle or air and transport technical equipment as required
- Visual acuity sufficient to review documentation and technical information
- Ability to hear and communicate effectively in person and by telephone
- Participation in regular on-call rotation schedules is required
- Managed healthcare IT experience preferred
- Experience supporting Microsoft Azure and/or Amazon Web Services (AWS), Active Directory and file share administration, Windows 11, Microsoft Office, SharePoint, Apple iOS and macOS, ChromeOS, PSA and/or RMM platforms, printer hardware and software, telecommunications technologies, and network configuration and troubleshooting preferred
- Knowledge of IT best practices and sound technical judgment
- Strong verbal and written communication skills, including explaining technical concepts to non-technical audiences
- Preferred certifications include CompTIA A+, CompTIA Network+, CompTIA Cloud+, Microsoft Fundamentals, ITIL 4 Foundation, and other industry-relevant certifications
Benefits
Comp & perks- Home-based remote position
- All required business travel is company-paid
- All approved business travel expenses are paid or reimbursed by the company