FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in online customer support and team management, with a focus on driving customer satisfaction and mentoring team members. Proficient in technical support for SaaS products and skilled in process improvement and documentation.
Highest-signal resume keywords
Online Customer SupportTeam ManagementTechnical Support for SaaSMentoring and CoachingProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Query ResolutionService Delivery ManagementSaaS Product KnowledgeProcess DocumentationKPI Management
Soft Skills
Problem-SolvingOrganizational SkillsTime ManagementCommunication SkillsCollaboration
Tools & Technologies
Digital Support ToolsRemote Work Technology
Industry Keywords
Customer SatisfactionBuyer SupportTeam EnvironmentCareer DevelopmentSupport Escalation
About the role
Key responsibilities & impact- Respond to and resolve customer queries through email, chat, phone, and other support channels
- Help lead the global digital-first support team
- Manage and monitor service delivery and customer satisfaction
- Drive customer satisfaction through targeted coaching and strategic process improvements
- Handle Buyer Support escalations and escalate critical issues through appropriate internal channels
- Maintain expertise in Paddle features and capabilities
- Assist in creating internal process documentation
- Facilitate a collaborative and inclusive team environment
- Help team members improve performance and reach KPIs
- Inspire, mentor, and build relationships with direct reports
- Support career development of team members
- Onboard new support specialists
- Share knowledge, experiment with innovations, and discuss best practices
Requirements
What you’ll need- Experience working remotely
- Experience in online team management or interest in growing into a team lead role
- 3+ years of experience in online customer support
- Experience providing technical support for a SaaS product
- Proven track record of mentoring peers or leading small teams in a digital support environment
- Strong problem-solving skills
- Strong organizational and time-management skills
- Comfort using technology and quickly learning new tools
- Great communication skills
- Proficient English speaker
Benefits
Comp & perks- Unlimited holidays
- 4 months paid family leave regardless of gender
- Annual learning fund
- Regular internal and external training
- Personal development support through exposure to new challenges
- Remote work, hub-based work, or a combination of both
- Inclusive workplace and support for workplace accommodations